How do I file a formal complaint?

We have been trying to schedule an installation for our business internet for weeks, but Comcast support has not been able to help. How do I file a formal complaint and get this issue resolved?

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Comcast_Tony

Official Employee

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31 Messages

1 month ago

@user_a3e89b, you have come to the right place. My team can help you with the complaint and to get your service install. Please, send a DM to Comcast Business with your name and the address you need the installation at. Thank you!

Here are the detailed steps to direct message us:

•Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page)
•Click the "New message" (pencil and paper) icon
•Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message

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user_a3e89b

New Member

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4 Messages

@Comcast_Tony I'm unable to login to send a Direct Message. When I attempt to login, I get an error message. Is there another way to establish communication? If I give you our business address, can you send me an email?

Thank you for your help

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1 month ago

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user_a3e89b

New Member

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4 Messages

The error is

"Email update is disabled"

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1 month ago

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Comcast_JamesC

Official Employee

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41 Messages

I can see how that would be frustrating, @user_a3e89b. Under normal circumstances, your login for sending public messages and private messages should be the same, unless your permissions were set to restrict contact or notifications. Can you try logging in with an incognito browser window, and see if it lets you send a message that way?

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1 month ago

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user_a3e89b

New Member

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4 Messages

I'm getting the same error

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1 month ago

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Comcast_Tony

Official Employee

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31 Messages

@user_a3e89b, do you have the messaging icon in the upper-right next to the notifications bell?

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1 month ago

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