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Pass Through or Bridged with Static IP
Hello, We are a business in Southern NJ and have internet service with a static ip. We have a firewall behind the comcast router and need the public static ip passed directly to our firewall. We need this for vpn connectivity and other services that require a static ip. How do we accomplish this as
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Equipment
Good morning @Elizabeth Fairbanks and thank you for letting us know you're also experiencing concerns with the VoiceEdge App. I'm sorry for the experience you're having and apologize for any inconvenience. We understand how important it is to get thi
VoiceEdge phone keeps ringing
I'm working remotely and when I answer a call on the VoiceEdge app, the app continues to ring. The only way to get it to stop is to exit the app, but I have to keep telling people that I have to hang up and call them back. This just started today on version 1.33.0
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Excellent. Yeah, i've noticed those one-off 40ms ping jumps before, it's never seemed to affect me, and it appears to me that it may just be ICMP de-prioritizing, as pingtest..net reports my jitter to be the average ~1-5ms that I usually see (their t
CG3000DCR - Options/Alternatives?
I'm faced with the dreaded latency problem that given my recent need for streaming is no longer acceptable. Is there an alternative to the CG3000DCR that doesn't have this issue, or a fix for it? I've got a block of Static IPs that I need to manage as well so I can't switch out to my own modem.
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Hi and thanks so much for letting us know about the block block LOL! Are you using your own router? If you go into the router settings you can check to see if it's being blocked there but if not, please click on my handle (Comcast_Gina) and send a pr
How to get Comcast to unblock: Client host [73.223.0.0] blocked using Spamhaus
In setting up my file server for Ramsonware protection I get the following erro message sending email notification: A File Server Resource Manager Service email action could not be run. Error-specific details: Error: IFsrmEmailExternal::SendMail, 0x8004531c, Mailbox unavailable. The server response
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I am trying to control the flow of robotic calls to the church.NOMOROBO was recently set up on the church parsonage VOIP service (which as it is paired with our Comcast account, is residential). This connection is working well and has started to redu
Voice2Go and Nomorobo
I was looking at the Nomorobo service, a free service to block robo calling, and found that it is not usable on Business Class, only on Residential with Voice2Go. Why is this, and will it be resolved? We businesses use our phones to generate revenue, it is a waste of time and resources to not be abl
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Hi cr_mb_op; welcome to the forums and thank you so much for letting us know about the billing issues. I can definitely take a look into this to make sure we get it figured out. Please private message by clicking on my handle (Comcast_Gina) and confi
Taxes and Misleading Promotion
So far the service quality and reliability has been good, no complaints there. But I have two points I need to re-address. 1) I'm not being charged any taxes on my service. The bill has nothing listed, I called in on April 1 and the representative (supposedly) submitted a request for that to be look
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comcast business promise for service order agreement 36 months tem.
my service 12/09/2014 order agreement 36 months tem.comcast business tv . help me with channel linup .#38 sun/#478 nba tv/#406 nfl network sports man chanel. for one year and now my service is out. what kind of promise !!!!!!.how can we trust .commitments for customer. do not promise (comcast busine
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TV
No i still have phone service which i do not need and i need to disconnect because i can not pay the bill any way. It should be way to help me with this fee. How van i pay it.
Owner
I called couple weeks ago to cancel my service for phone and Internet because my buissnes struggling paying its monthly bills and it is closing most of the time but they said they ll charge me early termination fee for both stores which it is over $1,500 and i can not pay this amount and it is not f
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Yes. But when I called customer support I was told that this was just regular maintenance and there would be no enhancements. I guess I'd like to know if there are enhancements, what are they, how do they benefit me. Additionally, I got a text th
Comcast business outage
I am fairly irate that I'm paying for Comcast Business service but was notified with less than 24 hours that "scheduled maintenance" would knock me offline for an entire day. I'd like to be able to schedule things as well Comcast. When I tried to get more information, the messaging is predictably mi
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Hi there, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. That is a great question and you have reached the right team to help with your public-use extension for voice mail. Can you please send us
Use public-use extension VM's for remote VM-only? (hard to explain.. read the post)
Hello, I have a Business Voice-Edge system with 10 actual extensions (phones attached) and 3 VM-only extensions. Only 3 of the phone-extensions actually need VM - the other 7 are in public-use areas that, honestly, I'd prefer didn't have VM at all. I need to add an additional 4 VM only extensions to
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Good afternoon, @SalemBoatingClub! Thank you so much for taking the time to create this post on our Business Forum; you're in the right place for help determining which channels are included with your Sports and Entertainment package. I apologize tha
Sports and Entertainment Package
@ComcastBusiness - I just spent the better part of the morning and early afternoon with support (the people were extremely nice and tried to help, but even they couldn't get to this information). They keep sending me what my total package currently is with other packages for comparison. All I want i
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All I got from the customer service manager was my case was being expedited/escalated, I was next in the queue, and that the tech would call. And then a lot of marketingspeak nonsense. That was more than 3.5 hours ago. Haven't heard anything since. C
Hours-long outage; then reduced bandwidth
Early this morning about 1:30AM or so, all of our server alarms started going off. Our Comcast Business internet connection was completely dead. Tried several reboots of everything with same results. Called Comcast support. Best they could offer was a technician on-site 12-14 hours later. That's jus
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Additional local data points Here is a quote from an email dated January 17, 2013 mentioning Comcast IPv6 service: "Appointment window was 12-2 PM. The Comcast tech arrived about 12:30. Around 2 I was looking at ipv6-test.com via Comcast Business
Summary: status of Comcast IPv6
Comcast has made a lot of progress on IPv6 and its quite useable. Here is a summary that might help others though it is from a fellow customer and not from Comcast support. First some basics (as I've noticed a wide variety of experience on this forum - and sometimes with first level comcast techs).
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I've just declined a pending contract for upgraded service. I'm uncomfortable committing to another term with Comcast if they are unable to deliver the promised speed. How do I know I won't be shaped to the same 6/1 after I upgrade to 50/10? I won't
Not Getting Contracted 16/3
I've had issues with my internet speed for months. Multiple calls and two technician visits have not resolved the issue, although a modem upgrade on the second visit has helped a little with ping times and upload speed. Nonetheless, I am not getting the 16/3 I am paying for. My traffic is consistent
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Need to rezone a business address to residential.
In order to get service at my residential address I had to create a business account for them to create a new address in the system. I just finished my contract so I need to rezone the business address to residential so I can get residential service. It would be great if we could do this without any
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Customer Service
Not Happy with Business Customer Support
The huge storm came through and took down a tree which downed the line. We called customer service right away to which the young woman on the phone said, "They are in your area. I'm sure they will get to you soon." I was told that with business internet you would receive quick and priority service.
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Customer Service
Please call me to discuss . It is much too lengthy to put into writing. My business is: Northwoods Baptist Church Tall. FL. A/C # Thank you, Laura Selman
Worst Customer Service Ever!
We signed a new contract 5 mos ago and I have been trying to get our bill corrected every since. I have spent countless hours on the phone repeating my story over and over and I never get the issue resolved. I finally spoke with a supervisor last mo that promised he would handle it. He was nice enou
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Thank you for giving that a try @chris_thoms. That wasn't the result I was hoping for, but we won't give up on this. The number of phone lines in the app will be dependent on what plan you are on and how many lines you set up on your account. But, th
How to do A "Soft Transfer" on New Voice Edge SoftPhone
On the old Softphone system you were able to do a soft transfer / consultative transfer where you called the recipient and asked if they were available then transferred the original call. Is this possible in the new app? And how do you get this done? We have tried many ways and each time the call im
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Accepted Solution
Is AQM available in Seattle?
I'm looking to buy my own modem, and want to avoid the problems with all the PUMA 6 modems, so while I'm on the Deluxe 150 plan, I think I should get the Motorola MB8600 (still based using a Broadcom processor). The modem I'm renting is bonding 24x8 channels, so it does not make sense to me to get t
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Equipment
Thank you so much for taking the time to reach back out to us via private message Joe. I am so sorry to hear that you have had such conflicting information when reaching out regarding your service concerns and intermittent connection. I know that in
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Service Outage, but Map shows healthy
Greetings: I'm having a service outage from my business internet. I contacted technical support and was told the problem was my modem. After a bit longer, the problem was the cable from the modem to the wall. After I'd asked the rep to take a peek at other modems in my area to see if they were also
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