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Very, very disappointed - Mail Sever - IP Blacklisted
I am insanely disappointed. Your rep told me I would have no issues setting up a mail server. I have done so, it is VERY secure, and ALL of my emails are bouncing due to a Spamhaus blacklist. Now I find out all your dynamic IPs are blacklisted. I think I might cancel this, go back to residential, an
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Domain Names/Static IP
Hi there, thanks so much for reaching out to the Digital Care team here through the forums and that is a good question! Is that the current modem you have now?
cable haunt
With recent announcement of "Cable Haunt" critical vulnerability in cable modems (https://cablehaunt.com) I am wondering what is the Comcast stand on it. What modems/gateways are affected, if any? E.g., is DPC3941B vulnerable? Thanks, Kastus
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Thanks so much for that information! I have created a ticket to have your addresses delegated and will be checking in to verify with you once that is complete.
Static IPv4/IPv6 rDNS delegation
I currently have a rDNS delegation for my /29 but I need to update the DNS servers that point to that zone (I'm migrating to a different secondary DNS provider) I also would like to set up rDNS delegation for my IPv6 subnet (either the /64 I'm using or the /56 that the cable modem gets, whatever I c
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Good afternoon @user_9586b0, and thank you for reaching out on our Business Forums, we appreciate it. I'm sorry to hear about your frequent speed fluctuations and understand how much of an issue that creates when you are trying to run a business. I a
Service interruptions with no access to customer service
Hello. Our internet service has been experiencing frequent speed fluctuations that are causing problems in our business. I've been attempting to contact Comcast Business for support and the robotic answering service keeps hanging up on us and the chat button on the "Contact Us" site is greyed out an
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Domain is blocked
Hi. My new website for my business is being blocked by Comcast. The domain is lilscouts.com
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Domain Names/Static IP
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Pass Through or Bridged with Static IP
Hello, We are a business in Southern NJ and have internet service with a static ip. We have a firewall behind the comcast router and need the public static ip passed directly to our firewall. We need this for vpn connectivity and other services that require a static ip. How do we accomplish this as
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Equipment
Thank you so much for taking the time to reach back out to us via private message Joe. I am so sorry to hear that you have had such conflicting information when reaching out regarding your service concerns and intermittent connection. I know that in
Service Outage, but Map shows healthy
Greetings: I'm having a service outage from my business internet. I contacted technical support and was told the problem was my modem. After a bit longer, the problem was the cable from the modem to the wall. After I'd asked the rep to take a peek at other modems in my area to see if they were also
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Hello @kg4afy, I hope your weekend has been going well so far! Thanks so much for taking a moment out of your busy day to leave a post on our forum. I'm sorry to hear you're having issues with sending emails and accessing your online account. If you
Unable to send through smtp.comcast.net due to Comcast.net email no longer working
I have a few scripts that need to send out emails and historically I used smtp.comcast.net:25. I don't recall ever needing to authenticate to it, but now I do. I have a @comcast.net account (not my Business portal account) that I used "xfinitywifi" hotspots for. When I try to log in, it tells me "Yo
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Hello Kleighton and welcome to forums, When trying to transfer service from a business account to a residential account there are a number of steps that are involved. First a Voluntary Disconnect Request needs to be submitted on the business acco
I need help, trying to switch/cancel business and start residential, this has been going on foryears
Hi, I'm not even sure where to start this. I moved into a new part of a subdivision, new street, etc. and the last three houses built couldn't get Comcast. The other provider wasn't very good and I tried for the better part of a year to get Comcast and they finally said they would do it, but only if
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I am trying to control the flow of robotic calls to the church.NOMOROBO was recently set up on the church parsonage VOIP service (which as it is paired with our Comcast account, is residential). This connection is working well and has started to redu
Voice2Go and Nomorobo
I was looking at the Nomorobo service, a free service to block robo calling, and found that it is not usable on Business Class, only on Residential with Voice2Go. Why is this, and will it be resolved? We businesses use our phones to generate revenue, it is a waste of time and resources to not be abl
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How can I downgrade my Business internet speeds?
I would like to downgrade my speeds in order to mitigate costs. I am unable to find out what my actual "service speed" is for my account, and I see no way to adjust the plan from the website. Can someone please point me in a direction that will allow me to solve this issue either online or with a di
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Customer Service
Excellent. Yeah, i've noticed those one-off 40ms ping jumps before, it's never seemed to affect me, and it appears to me that it may just be ICMP de-prioritizing, as pingtest..net reports my jitter to be the average ~1-5ms that I usually see (their t
CG3000DCR - Options/Alternatives?
I'm faced with the dreaded latency problem that given my recent need for streaming is no longer acceptable. Is there an alternative to the CG3000DCR that doesn't have this issue, or a fix for it? I've got a block of Static IPs that I need to manage as well so I can't switch out to my own modem.
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Size of DHCP-PD change
For a while now, IPv6 has been "buggy" for my Comcast connection. For example, IPv6 websites like Facebook and LinkedIn loaded slowly, if at all. Today, I was finally able to do some debugging. And what I found was that somehow the prefix that my firewall received from the cable modem changed. I use
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IPV6
comcast business promise for service order agreement 36 months tem.
my service 12/09/2014 order agreement 36 months tem.comcast business tv . help me with channel linup .#38 sun/#478 nba tv/#406 nfl network sports man chanel. for one year and now my service is out. what kind of promise !!!!!!.how can we trust .commitments for customer. do not promise (comcast busine
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TV
Best Way To Go About Getting Underground Utility Information
I work for an Engineering firm in Tyson Virginia, and im looking for the best way to go about retrieving PDF's or Plats of your underground utility information for certain areas in Virginia. This is to help us in our future building plans to not interupt cable service by damaging a line
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Connectivity
All I got from the customer service manager was my case was being expedited/escalated, I was next in the queue, and that the tech would call. And then a lot of marketingspeak nonsense. That was more than 3.5 hours ago. Haven't heard anything since. C
Hours-long outage; then reduced bandwidth
Early this morning about 1:30AM or so, all of our server alarms started going off. Our Comcast Business internet connection was completely dead. Tried several reboots of everything with same results. Called Comcast support. Best they could offer was a technician on-site 12-14 hours later. That's jus
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Any projected date to get IPv6 rDNS working
First of all getting IPv6 rDNS to work should be fairly easy. Comcast has registered name servers for the inverse of 2603:3005/32 (the zone 5.0.0.3.3.0.6.2.ip6.arpa). The most simple (but not very efficient) way to handle this is for every business customer with fixed address space requesting delega
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IPV6
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums! 🙂 I know how important being able to make one payment for multiple accounts are and I am so sorry that we do not have that feature for our bu
Allowing bill due dates to be changed.
Good day, we have two accounts with Comcast business one for each location we own. I just contacted customer service to have the bill dates the same so that we only needed to log on once a month to pay the bills and was informed they could not change the billing dates. Could this feature be implemen
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I've just declined a pending contract for upgraded service. I'm uncomfortable committing to another term with Comcast if they are unable to deliver the promised speed. How do I know I won't be shaped to the same 6/1 after I upgrade to 50/10? I won't
jumperboy
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12 years ago
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Not Getting Contracted 16/3
I've had issues with my internet speed for months. Multiple calls and two technician visits have not resolved the issue, although a modem upgrade on the second visit has helped a little with ping times and upload speed. Nonetheless, I am not getting the 16/3 I am paying for. My traffic is consistent
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