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Hi there, thanks so much for reaching out to the Digital Care team here through the forums and that is a good question! Is that the current modem you have now?
cable haunt
With recent announcement of "Cable Haunt" critical vulnerability in cable modems (https://cablehaunt.com) I am wondering what is the Comcast stand on it. What modems/gateways are affected, if any? E.g., is DPC3941B vulnerable? Thanks, Kastus
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Thanks so much for that information! I have created a ticket to have your addresses delegated and will be checking in to verify with you once that is complete.
Static IPv4/IPv6 rDNS delegation
I currently have a rDNS delegation for my /29 but I need to update the DNS servers that point to that zone (I'm migrating to a different secondary DNS provider) I also would like to set up rDNS delegation for my IPv6 subnet (either the /64 I'm using or the /56 that the cable modem gets, whatever I c
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Need to open Support Ticket to setup Port Forwarding
We have a sign outside that we are unable to control from the inside the bank as we normally do - Our outside IT folks relayed the message below and I dont know where to start: Watchfire believes your Comcast / Xfinity is blocking the connection to the sign. Please open a support ticket with Comcast
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Equipment
Excellent. Yeah, i've noticed those one-off 40ms ping jumps before, it's never seemed to affect me, and it appears to me that it may just be ICMP de-prioritizing, as pingtest..net reports my jitter to be the average ~1-5ms that I usually see (their t
CG3000DCR - Options/Alternatives?
I'm faced with the dreaded latency problem that given my recent need for streaming is no longer acceptable. Is there an alternative to the CG3000DCR that doesn't have this issue, or a fix for it? I've got a block of Static IPs that I need to manage as well so I can't switch out to my own modem.
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Time & Holiday Schedules and How They Interact with Call Forwarding Selective Rules
Currently for our main hunt group, we have a "Business Hours" rule tied to our business hours schedule and an "After Hours" Rule with the time schedule set to "All day every day". I tried adding a new rule tied to a new time schedule (outside of the "Business Hours" schedule for testing purposes) bu
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Business VoiceEdge ®
HI daveotto and welcome to the business forums. I appreciate you posting your question on your network. Since this does deal with your personal network, I am not able to say much on this due to our demarcation policy. However, I can say that thi
Can I isolate two wired subnets?
I can handle simple network setups but have no experience yet with what I want to do: I want to, behind my comcast business gateway, set up two different wired subnets which cannot access each other. How simple (or not) is this? Can I just plug a second switch or router into a different plug on the
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Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums and we are so sorry for the delayed response. We are also sorry to see that you are having some issues with adding a new billing manager user.
Trying to add new billing manager but getting message saying not in contact list
Hi I'm hoping someone can help, I am trying to add a new user to our business account. I go into Add a new user and enter their name, email address, confirm it and set their permission level. It waits for a moment then returns back saying the email address could not be found in the billing manager c
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Good afternoon, thank you so much for taking the time out to reach out to the Digital Care Team here through the forums and we do appreciate your patience with us. I am sorry for our delayed response and to see that you are having issues with your ca
Caller ID displaying incorrectly
My company changed our name a few years ago and the caller ID display shows our old name still.
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Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums! 🙂 I know how important being able to make one payment for multiple accounts are and I am so sorry that we do not have that feature for our bu
Allowing bill due dates to be changed.
Good day, we have two accounts with Comcast business one for each location we own. I just contacted customer service to have the bill dates the same so that we only needed to log on once a month to pay the bills and was informed they could not change the billing dates. Could this feature be implemen
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Seemingly "Endless loop" of disconnects and unable to speak to Tech Support
Over the last couple of days my Business Class connection has been really unstable. Wednesday it was off for a couple of hours all told and now today I get kicked off every 20 minutes or so for around 5 mins. Comcast has acknowledged service issue, however I cannot talk to them (very frustrating!).
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Connectivity
Lack of Customer Focus for planned service outage
During a conference call today that I was hosting, and utilizing internet WebEx hosting, I suddenly lost phone and internet services. No warning, just a sudden failed line and service. I tried to call back in, but the phone was dead. I looked outside and saw an Xfinity Service Van. I walked out and
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Customer Service
I know how impactful any internet service issues can be when running a business. I am more than happy to assist. Can you please reach out through private message with the name, address and phone number on the account?
Not getting bandwidth that I'm paying for
I am currently paying for the Business Internet 300 (250 Mbps/25 Mbps) but when I do a speed test (speedtest.net) I'm getting 58 Mbps/5 Mbps). How do I get this fixed?
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What is difference between remote office and be anywhere, call forwarding?
Hello, We have our Voice Edge system set up so and rings out to our small hunt group (4 members) simultaneously. then after 15 or so seconds if no one answers an incoming business call "live" the call goes to the voice attendant. How do we set it up so that ONLY calls that are routed or transferred
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Business VoiceEdge ®
Hello @kg4afy, I hope your weekend has been going well so far! Thanks so much for taking a moment out of your busy day to leave a post on our forum. I'm sorry to hear you're having issues with sending emails and accessing your online account. If you
Unable to send through smtp.comcast.net due to Comcast.net email no longer working
I have a few scripts that need to send out emails and historically I used smtp.comcast.net:25. I don't recall ever needing to authenticate to it, but now I do. I have a @comcast.net account (not my Business portal account) that I used "xfinitywifi" hotspots for. When I try to log in, it tells me "Yo
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Accepted Solution
Pass Through or Bridged with Static IP
Hello, We are a business in Southern NJ and have internet service with a static ip. We have a firewall behind the comcast router and need the public static ip passed directly to our firewall. We need this for vpn connectivity and other services that require a static ip. How do we accomplish this as
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Equipment
Customer service no help and have not been able to speak to a supervisor
One of our clients drop connection many times a day, which I have graphs from ping plotter to show this. Comcast says that the modem hasn't dropped a connection that it is perfectly fine. They came and replaced the drop. No help, still dropping so far three times that I know about today. I have call
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Connectivity
Hi there, thank you so much for taking the time to reach out to the Digital Care Team here through the forums. That is a great question and you have reached the right team to help with your public-use extension for voice mail. Can you please send us
Use public-use extension VM's for remote VM-only? (hard to explain.. read the post)
Hello, I have a Business Voice-Edge system with 10 actual extensions (phones attached) and 3 VM-only extensions. Only 3 of the phone-extensions actually need VM - the other 7 are in public-use areas that, honestly, I'd prefer didn't have VM at all. I need to add an additional 4 VM only extensions to
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Good afternoon @user_9586b0, and thank you for reaching out on our Business Forums, we appreciate it. I'm sorry to hear about your frequent speed fluctuations and understand how much of an issue that creates when you are trying to run a business. I a
Service interruptions with no access to customer service
Hello. Our internet service has been experiencing frequent speed fluctuations that are causing problems in our business. I've been attempting to contact Comcast Business for support and the robotic answering service keeps hanging up on us and the chat button on the "Contact Us" site is greyed out an
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Comcast cs please help me on this with a PM I have comcast business with connection pro I need static IP (LAN for my computers but not DHCP for LAN) my comcast service is dynamic ip. this is how it is connected. Comcast modem with 10.1.10.x network -
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Connection Pro Cradlepoint - Documentation
Is there any setup documenation from Comcast on setting up the cellular failover Cradlepoint solution? The installer did not provide any further info.
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