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Time & Holiday Schedules and How They Interact with Call Forwarding Selective Rules

Currently for our main hunt group, we have a "Business Hours" rule tied to our business hours schedule and an "After Hours" Rule with the time schedule set to "All day every day". I tried adding a new rule tied to a new time schedule (outside of the "Business Hours" schedule for testing purposes) bu

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What is difference between remote office and be anywhere, call forwarding?

Hello, We have our Voice Edge system set up so and rings out to our small hunt group (4 members) simultaneously. then after 15 or so seconds if no one answers an incoming business call "live" the call goes to the voice attendant. How do we set it up so that ONLY calls that are routed or transferred

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Hi Anisa, it is Account # 8495743020062642. Thank you very much for helping me.

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6 years ago

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Fax line causing fax machine to reboot.

Here's an odd one. We have an HP color LaserJet MFP M283fdw Fax/Scanner/Printer. When using the regular fax line (line 2 on the comcast modem) sending a multi-page fax the machine sends one single page, and then it reboots! Every single time! But if I plug the fax into line 1 (which is our primary v

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Cannot setup Comcst Router to work with Dynamic Dns

I use google domains for all my servers and services. I would like to run a small webserver from home, so i wouldn't like to purchase a static IP. I want to setup dyndns, well, google domains does support this quite well, and i thought that our gateway would as well, but i was mistaken. Google Domai

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I know how impactful any internet service issues can be when running a business. I am more than happy to assist. Can you please reach out through private message with the name, address and phone number on the account?

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Not getting bandwidth that I'm paying for

I am currently paying for the Business Internet 300 (250 Mbps/25 Mbps) but when I do a speed test (speedtest.net) I'm getting 58 Mbps/5 Mbps). How do I get this fixed?

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Hi Belpastry and welcome to the forums! Thanks so much for reaching out about the new and old accounts coexisting; I'd like to look into this and we can figure out the best way to get this resolved. Can you please send a private message by clicking o

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7 years ago

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Switching accounts

Hello When our former employee left our company the business account should have been transferred to our new employee's address. Instead we receive invoices from the old address and the new address at the same time. I also have online access to the old account but not to the new account but they bot

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Thanks for taking the time to reach out to us through our business forums. I would love to assist you in getting the primary account manager updated on your account. I am truly very sorry for any delay between responses and very much appreciate all o

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Change Primary Manager

Our primary account manager left the company. We would like to transfer that activity to an existing service manager. How do we do this? There are some discussions about this on this site around from 2014-2015, but the instructions they referred to are no longer available.

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I Want to Transfer Internet Service to a New Location

Delete post. I was able to get to the agent I needed through another department. Thanks anyway.

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Redirecting to XFinity walled garden after switching to comcast business

My setup was completed about two weeks ago and it's been working fine until this morning. Now when I try to go to any Internet location I get an XFinity login screen that seems to indicate my modem needs to be set up. I am using my own modem, not one provided by Comcast. It worked fine for XFinity w

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I just got another soliciation today from the following phone number [removed phone number] and they said the office phone was [removed phone number].  The solicitor said they were from Comcast looking for the decision-maker for the business.  I have

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7 years ago

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Solicitations

How do I stop Comcast from repeatedly calling the workplace to solicit phone offers and such? I recieved a call from [Edited: "Phone Number"] today and last month I already notified my account rep and called customer service to be placed on the DO NOT CALL LIST. This is disrupting our work as I am t

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SENT MONEY TO CANCELLED RESIDENTIAL ACCT AND CAN'T GET TO BUSINESS ACCOUNT- HELP!!!

I had service disconected for resident, and had hook up for business..... for all the same reasons everyone else did...... When I did that, I failed to redirect the auto-payment funds to the new account. Now the over $300 is setting in my old account, and I have worked with 4 Comcast employes who ma

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Change Primary Manager

Our primary account manager left the company. We would like to transfer that activity to an existing service manager. How do we do this? There are some discussions about this on this site around from 2014-2015, but the instructions they referred to are no longer available.

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60 day disconnect charge on static ip business account moving to residential

After 9 years of business service just for the static IPs, I move out of my house and setup residential service at my new apartment. I no longer need the static IPs. Then I call to terminate the business service at the old address and now Comcast wants to extract another two months of payments, even

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Is AQM available in Seattle?

I'm looking to buy my own modem, and want to avoid the problems with all the PUMA 6 modems, so while I'm on the Deluxe 150 plan, I think I should get the Motorola MB8600 (still based using a Broadcom processor). The modem I'm renting is bonding 24x8 channels, so it does not make sense to me to get t

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Hi there, thanks so much for reaching out to the Digital Care team here through the forums and that is a good question! Is that the current modem you have now?

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6 years ago

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cable haunt

With recent announcement of "Cable Haunt" critical vulnerability in cable modems (https://cablehaunt.com) I am wondering what is the Comcast stand on it. What modems/gateways are affected, if any? E.g., is DPC3941B vulnerable? Thanks, Kastus

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Connecting an external hard drive to comcast business modem via usb

I am trying to connect a Seagate Backup Plus Hub to our Comcast Business Modem via USB and I can't locate it when I am trying on my PC. Are the USB ports able to support an external hard drive? How do I find the drive on the network?

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Update:  After filing a complaint with my state's Attorney General, I received a call from Comcast's Executive Team.  After sending a copy of my utility bill to verify that my new address is not serviced by Comcast, they agreed to cancel my business

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11 years ago

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Shocked by early termination fees

I just learned that I will be responsible for 75% of the cost of business class internet service remaining in my contract if I cancel it early due to the termination of my small business. I was unaware of the surprisingly large fees which were not included in the signed agreement. After researching

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How about a report outage button?

While it's nice that the web page has a green light showing that my Internet is working, I assure you, that is incorrect as of right now. It would be great to have a button I can press to report that my Internet is out, or be able to text 266-278 OUTAGE or something similar to report that I am down.

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