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Terrible online bill-pay, phone customer service, and options to file a complaint

Comcast Business' online bill-pay is the worst of all online bill-paying services I use for utilities, banking, etc. Every other account allows me to input payment account information, which is then saved. WIth Comcast Business, I have to re-enter it each time. The last time, I entered the informati

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Good morning, thank you so much for taking the time out to reach out to the Digital Care Team here through the forums and we are truly sorry for the delayed response. I know how frustrating this can be when you are having issues with the IPv4 being b

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6 years ago

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IPv6 over IPv4 (6in4) seems to be blocked

Hi! I've been using IPv6-over-IPv4 tunnel with Comcast Bussiness for a while without any problems. Starting this Firday (Jul 24th, around 5am) all tunnel traffic (proto 41) seems to be blocked somewhere at Comcast or Comcast provided modem (CGA4131). Modem is in pass-thriough mode (all firewalling s

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Hello again jasperx, I am far from a website builder guru but if you want to add PDFs for user display it is necessary for you to check out in the Advanced Website Builder online help.  This is a crude means to achieve this that I premise on having d

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Using the Starter Web Package

After a bit of hunting and playing with the sitebuilder I am still not able to figure out if I can do what I need to. Our website could easily fit to a single webpage so the 3 page limit should not be an issue. What we need to do, is allow our visitors to download pdf's for about a dozen documents.

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Contact Question

According to our records, we entered a three-year contract effective March of 2012. I want to verify that I have the current information, and that we would not have any extra charges like an early termination fee if we were to cancel our service. Is there anything else we should be aware of related

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@kmrnyc Thanks for the post, the statement about how we value our customers is incorrect. The longer one is with us, the more value they get from their service and tenure. The upgrades do require a current internet package. We've changed many o

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Comcast's Plans To Upgrade Speeds?

I find telephone support to be almost worthless these days, most of the time they cannot even answer a simple question. After months of 'regularly scheduled maintenance' for Comcast to upgrade their network in my neighborhood (during business hours, none-the-less), I was told tonight via phone chat

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bad service

I have Comcast Business Internet which comes along with Connection Pro. The Connection Pro device, Cradlepoint AER 1650, was causing reliability problems with my internet. I have contacted my Senior Business Account Associate, but he has been slow to respond and unwilling to help. He has been a tota

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Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am sorry to see that you have users who were not able to access the softphone. I know how frustrating this must be especially when you are n

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7 years ago

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Can't log-in to Softphone - "sign-in details do not match our records"

I have multiple users who can no longer use the Softphone client as of yesterday. No longer recognizes their sign-in information (user ID and password). Says "Your sign in details do not match our records. If you are a new user you will need to create an account first". Have verified that they are u

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First week of service and already outages

Very dissappointed. First week of service and already outages. It took over 4 months for the installation.

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Thank you so much for reaching out to us here today with your questions! Can you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed

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Moving VoiceEdge to VLAN from main LAN

I want to create a VLAN for some of my computers and also put Comcast VOIP into this VLAN. However, the Edgewater router refuses to accept the new IP and thus not able to provision any of the phone that is connect to the new VLAN. For example, my main LAN is 192.168.1.xxx and the new VLAN is 192.168

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Granular admin relationship with Comcast Business expires soon, what's this?

I received this notice yesterday for the first time with 24 hrs notice only that Comcast Business admin relationship was ending. I'm not really sure what this was or if it somehow will impact my business email, licenses or Comcast hosting our business webpage. The notice includes my Organization nam

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When did we agree to fix all of Comcast's problems for free?

I received a letter today from Steve Walsh, VP of Comcast Business saying that my business account has HD boxes, but is not paying for HD service so the HD service will be shut off on August 8th. I spent an hour of my time fixing a problem that was caused by Comcast. I tried to call in but of course

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Comcast Customer Price TOO High

We have been Comcast customer since 2016 for internet 200 mbph that we currently pay for $249 / month. When I called to upgrade internet they offer $300 and must sign for bundle only. While new customer get better price and rate only $160 for 1.25 gig Comcast didn't give us any better deal but have

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Voicemail not in service

Hello, I recently had a support ticket open for an issue with my business voice service, to fix the issue they had to rebuild/reprovision my phone number from scratch and ever since then I've had no voicemail. When someone calls or I try to access by *99 from the phone it states "The mailbox number

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Paying for business 50/10, but never get any better than 31/7: Is this normal?

I'd like to understand from others, or CC people whether this is normal. I would expect, in particular middle of the night, to get close to advertised speeds. If this is not normal, will a service call get it sorted out? While I would be at it, can I get my modem replaced so I can get proper DHCP6-P

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Hi Jacob,Thank you for the update.   I did receive two messages over the last week from Comcast telling me they are "working on it".   As I said in a previous post, at this point I just want to cancel the TV service altogether.    Sorry, but to have

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12 years ago

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Incredibly frustrated and confused

A few weeks back, I had an issue with getting billed for a modem that I didn't have. After numerous calls, emails, etc. - I was assured it was resolved and that I'd receive a credit for not having the modem. I did receive a credit, for which I am appreciative. So now, my cable TV has been out the pa

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Account closed - no reason why

We have an account at one of our locations in Bellevue, WA that had a MDTA unit and several cable cards. For some reason the service was cancelled in Feb of this year, but no one seems to be able to tell me why the service was cancelled. I have a hard time believing that the service was cancelled an

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Thanks so much for your patience.I would like to look into the connection issue between our App and your headset. Please click on my handle (Comcast_Robert) and send a private message with your name, the business name, the complete service address (i

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New Windows Voiceedge App and Jabra Headset API usage

It doesn't appear that the new Voiceedge app for Windows leverages the Jabra API to help with allowing the base to ring when a call comes in. Only the headset will ring. This worked correctly with the old softphone application. I am using a Jabra Engage 75.

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How about a report outage button?

While it's nice that the web page has a green light showing that my Internet is working, I assure you, that is incorrect as of right now. It would be great to have a button I can press to report that my Internet is out, or be able to text 266-278 OUTAGE or something similar to report that I am down.

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Hi Anisa, it is Account # 8495743020062642. Thank you very much for helping me.

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6 years ago

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Fax line causing fax machine to reboot.

Here's an odd one. We have an HP color LaserJet MFP M283fdw Fax/Scanner/Printer. When using the regular fax line (line 2 on the comcast modem) sending a multi-page fax the machine sends one single page, and then it reboots! Every single time! But if I plug the fax into line 1 (which is our primary v

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I guess there is not much left accept to write in every internet forum and review site to tell as many people as there is about these, so people know about these shady practices.

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Unfair early termination fee practices from Comcast Business

I had a 3 yr contract with Comcast Business internet which started on 5/21 and I moved last month. I told them I was planning to move when I got it and they told me I can take it to the new place or if there is no service there, I can cancel it without any consequences. When I moved, I was given an

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