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Early Termination Fee

I know this subject has been posted many times. I am sorry but to ask about again. I needed to close my business this month because my company decided to terminate my contract. I called to cancel my service. The Retention Department said I needed to pay an early termination Fee. When I signed the co

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Customer Service

646

Accepted Solution

Thanks so much for taking the time to reach out to us through our business forums regarding updating the user information on the business portal. I am so sorry to hear that you are having trouble getting that email address updated. I would love to di

CC_Michelle

commented

7 years ago

to the conversation:

Email address change

We have hired a new person and I have successfully put their name on the phone they've been assigned but I don't see anywhere I can update the email address that was associated with that line in the initial setup of the phone. I have looked in the help section, the manual, I don't see anywhere that

Question

Thanks so much for taking the time to reach out to us through our business forums. I am very sorry to hear that you are having trouble accessing the additional accounts through our business website. I would love to assist. Can you please reach out th

ComcastBiz_Support

commented

7 years ago

to the conversation:

Linked accounts not showing up in My Account

Hello, We have several accounts with Comcast Business but only some are showing up under my account. When I go to link the other accounts that are not showing, it says that the account has already been linked. How can I resolve this? Thank you.

Question

Thanks so much for taking the time to reach out to us through our business forums. I truly appreciate your patience and greatly apologize for the delay in our response. I am sorry to hear that you are having issues with accessing a domain I would lov

CC_Michelle

commented

6 years ago

to the conversation:

Cannot access domain hosted in network from other pcs within network

Hello, im having an issue accessing a webserver that is hosted inside my network using the domain. If i use the local ip it works. If i attempt to access it from outside the network using the domain name it also works. However, it is blocked by the modem if i try using the domain from within the net

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Seemingly "Endless loop" of disconnects and unable to speak to Tech Support

Over the last couple of days my Business Class connection has been really unstable. Wednesday it was off for a couple of hours all told and now today I get kicked off every 20 minutes or so for around 5 mins. Comcast has acknowledged service issue, however I cannot talk to them (very frustrating!).

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Connectivity

1.3K

Hi, there! Thank you for reaching out to Comcast over our forums page. You've reached the right place for help with managing phones in the company, looking for extensions, and MAC addresses. I know how important it is to manage your phones as a busin

Comcast_Gabriel

commented

5 years ago

to the conversation:

All phones in directory list export with MAC address

Hello is there a way to download all phones in the company and list their assigned user, MAC address, IP, extension, etc? Looking mainly for the extension and MAC addresses. Thanks.

Question

My phone is a gushing Spam faucet

25+ Spam Calls a week? Like caller ID "Jesus Christ" offering me lower interest rates on my credit cards from a basement on the other side of the world. Perhaps I'm being dramatic. It's just that • I've signed up for the Nat'l Do Not Call List • I have caller I.D. • I tediously block numbers and rep

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Business Voice

833

Granular admin relationship with Comcast Business expires soon, what's this?

I received this notice yesterday for the first time with 24 hrs notice only that Comcast Business admin relationship was ending. I'm not really sure what this was or if it somehow will impact my business email, licenses or Comcast hosting our business webpage. The notice includes my Organization nam

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Domain Names/Static IP

175

Thank you for providing this information, Dr.Baskett! You have reached the perfect team to help with the fax line/ modem issues. Over social media, we are diligent in resolving all customer issues. It is known that there may be a delay between respon

Comcast_Gabriel

commented

6 years ago

to the conversation:

Fax line causing fax machine to reboot.

Here's an odd one. We have an HP color LaserJet MFP M283fdw Fax/Scanner/Printer. When using the regular fax line (line 2 on the comcast modem) sending a multi-page fax the machine sends one single page, and then it reboots! Every single time! But if I plug the fax into line 1 (which is our primary v

Question

Worse customer service than AT&T

So far my experience with Comcast has been abysmal. I initially scheduled for install on 26 June, 2024 with an installation appointment date of 3 July, 2024. 1. Scheduled installation was cancelled by someone without notifying me, or explaining why. 2. I had to call Comcast when nobody showed up the

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Customer Service

272

IPv6 networking functional outbound, but inbound traffic is lost

We have a prefix deligation, it is 2603:3026:138::/56 Our Barracuda F80 router has four ports. port 4 is connected to the Comcast Gateway (cable modem). The F80's configuration assigns a static IP address to port 4 of 2603:3026:138::1. The F80 also has the default gateway (::/0) address the same as

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Domain Names/Static IP

1.4K

Good morning, thank you so much for taking the time to reach out to the Digital Care Team here through forums and we are sorry to see that you are having some issues with the hunt group. You have reached the right team to help. You can actually fully

CC_Anisa

commented

6 years ago

to the conversation:

DND for Hunt Group

I am trying to find a way to quickly turn on DND for a Hunt Group. We just got our BVE installed last week and am finalizing the set up. I have the schedule for the Hunt Group, extension 300, set to forward to the Auto Attendant immediately after hours. But there are times we quickly want to turn it

Question

Thanks so much for taking the time to reach back out and keep us updated. I am so glad to hear that our advanced support teams were able to get to the bottom of the DNS issues and disable the security edge services for you. I can only imagine how fru

CC_Michelle

commented

6 years ago

to the conversation:

Disable SecurityEdge / Upgraded service and transparent dns proxying started after modem swap

Hello, my service was updgraded, and a new modem was installed: PN: CGA4131COM Since the modem install and updgrade to new service, our DNS is not resolving to those configured manually. No changes were made to any devices on the network other than the service upgrade/new modem. It appears there is

Question

Thanks so much for reaching out about the voicemail to email feature. Is it this support documentation that you are referencing? https://business.comcast.com/help-and-support/voiceedge/manage-voicemail-settings-for-users/

CC_Gina

commented

8 years ago

to the conversation:

Voicemail to email...

We are trying to enable Voicemail to email, I found the support document that shows how to enable it. But, it's wrong. The menu path described in the support documentation isn't even close. I searched around in our Business Voice menus and can't find anything regarding voicemail at all! Just call fo

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I guess there is not much left accept to write in every internet forum and review site to tell as many people as there is about these, so people know about these shady practices.

user_d5bf67

commented

5 years ago

to the conversation:

Unfair early termination fee practices from Comcast Business

I had a 3 yr contract with Comcast Business internet which started on 5/21 and I moved last month. I told them I was planning to move when I got it and they told me I can take it to the new place or if there is no service there, I can cancel it without any consequences. When I moved, I was given an

Question

I’m really sorry to hear you’re having trouble with the desktop application—that’s definitely frustrating and not what we want for you. I completely understand how important it is to have reliable service and stay connected. Have you tried restarting

Comcast_Christy

commented

2 years ago

to the conversation:

Issues with VoiceEdge App

Anyone having issues with the App? I'm unable to make/receive calls through the desktop application.

Question

Accepted Solution

Two Wifi routers on a Comcast Modem -- How to best configure?

I have Comcast business class and I'm connecting to wifi routers to the cable modem. I have the airport time capsule hooked up directly to the modem and an edgewater 250 connected to the LAN off of that. I have 10 wifi phones running off of the edgewater & computers only on the time capsule. Should

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Domain Names/Static IP

4.9K

Hi Anisa, it is Account # 8495743020062642. Thank you very much for helping me.

John3800

commented

6 years ago

to the conversation:

Fax line causing fax machine to reboot.

Question

60 day disconnect charge on static ip business account moving to residential

After 9 years of business service just for the static IPs, I move out of my house and setup residential service at my new apartment. I no longer need the static IPs. Then I call to terminate the business service at the old address and now Comcast wants to extract another two months of payments, even

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Customer Service

Get a call back

How can you get a call back from a human in this time zone to help you, before you just say [Edited: "Language"] us and cancel your business services?

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Connectivity

614