New Contributor
•
4 Messages
bad service
I have Comcast Business Internet which comes along with Connection Pro. The Connection Pro device, Cradlepoint AER 1650, was causing reliability problems with my internet. I have contacted my Senior Business Account Associate, but he has been slow to respond and unwilling to help. He has been a total bozo. I had to do my own diagnostics because he provide no assistance at all. I found that removing the Cradlepoint from the network has solved my internet reliability problem.
My associate has basically lied to me about any help he would provide and just ignored my problem. It has been over a month and the best response I got from him is "I’ll open a ticket" with no other action or response. He is just a terrible associate to deal with. He has said he would swap out the defective device and subsequently ignored me, again.
CC_Marcella
Contributor
•
11 Messages
2 years ago
Hello there. Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.
1
0
user_79ff58
New Contributor
•
1 Message
2 years ago
Hi
Unfortunately, Comcast is one of the internet providers in the US that does not care about the customer.
Account manager did not reply to emails or answer the phone calls.
If someone wants to contact me please leave your phone or email address because our account manager did not respond to us.
Best Regards
0
0