When did we agree to fix all of Comcast's problems for free?

I received a letter today from Steve Walsh, VP of Comcast Business saying that my business account has HD boxes, but is not paying for HD service so the HD service will be shut off on August 8th.

I spent an hour of my time fixing a problem that was caused by Comcast.

I tried to call in but of course none of the ACD prompts matched my situation, waited on hold, but then gave up. I then went to chat and they added the $5 service to my account. So, I spent $100 of my time to solve a comcast problem with a $5 error. A asked for an email address for Steve Walsh, but they timed out before they could find it.

We as customers need to push back on this self service mentality.

Responses

CCMichael

Gold Problem solver

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575 Messages

7 years ago

Hello ntarrwcc and welcome to forums,

I do apologize for any run-around that you experienced with customer service. In listening to our customers wanting more access to services and features we allow self-service opportunities as often as possible. Aside for any confusion caused we also leave multiple mediums to help resolve account issues. Though the phone support may not have been able to resolve this, access to Chat or Forum Administrators like myself allow for alternate avenues for resolution. I truly apologize for what you went through. Please feel free to post or private message me for support on future issues.

Thank You

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