Incredibly frustrated and confused

Another update,

I was routed to a person on the phone (the 4th person) who said she couldn't help me because she couldn't contact the internal people necessary.   "Call back in an hour".

Then, a guy named Ryan called ME.   Pleasantly surprised, although he has to do some legwork to see if he can figure out what happened.

In summary,

My TV service was turned off for no reason last week. 

I called to inquire why.

I've talked to FIVE people today, and TWO from yesterday - and no one can simply turn the service back on.

An update,

I called Comcast this morning - I'm actually on hold with them now.    I'm waiting to be directed to the FOURTH person now...

1st person : "I"m sorry, you'll have to speak with someone in tech support"

2nd person : "I'm sorry you'll have to speak with someone in sales to get your service added again"

3rd person : "I"m sorry, you need to talk to someone in business services".    ( I originally CALLED business services, they directed me to the other people.... )

So now I'm on hold waiting to speak with yet another person... 

And again, this is all because someone at comcast messed up and deleted my TV service, for no reason.   So no TV for a week, but yet I received my bill yesterday, and of course I AM being billed for TV service.   

Another update,

Ryan (VERY, VERY Helpful) called me back again...and even though this wasn't in his area, he was at least trying to help.  Big Kudos to him.

However, he said the only way I'd get my TV back is to sign another 2-year agreement...   I won't do that - out of principal.   They turned off my TV for no reason, and now want to lock me into 2 more years of this nonsense?    

....this just keeps getting worse and worse.

Had to call back to speak to SOMEONE ELSE who told me that the billing will eventually work itself out, whatever that means.

So now, all I want to do is CANCEL everything.   I'm done --   I'd rather not have TV and just use Apple TV at this point.... and they won't even do that for me.   I'm told I have to go to a store, bring my "lease document" and only then they can try and cancel my service.

Seriously....you can't make this stuff up.   I would say these experiences would make a good reality show, but then I realize that it would just be the most depressing show to watch, ever.

HI tfirma.  I apologize for the problems you've encountered while attempting to resolve this service issue. The Corporate Escalation Team is currently working with the Business Service Center to resolve this issue.

Thank You

Thank you, John.

One of the many folks I talked to yesterday theorized that someone at Comcast tried to consolidate my business and residental accounts.    They said that moving my TV (from my residential account) to the business account (with Internet) may have inadvertantly deleted the TV service altogether.   He actually said that certain types of TV accounts aren't allowed on a business account (for legal reasons?).     Anyway - while that might sound odd, it's the only somewhat plausible explanation I got as to why my TV service was simply shut off last week.

Another rep from billing assured me that the TV charges and the 12.95 fee won't be on the bill NEXT month...which sounds odd. So I'm still going to be charged for those things for the month of February (even though I don't have the equipment OR TV service).  Why would I be charged "one more time" when I have not had the use of either of those things?     That was when the comment "the billing will work itself out" was given to me.   

Just thought passing along that theory may help folks there find the root of the problem.

Tom

John, have you heard anything yet?

Sorry for the delay,

We reached back out for an update. We have not yet received an update but we will let you know as soon as we hear something.

Thank you again so much for your patience.  

Hi Jacob,

Thank you for the update.   I did receive two messages over the last week from Comcast telling me they are "working on it".   As I said in a previous post, at this point I just want to cancel the TV service altogether.    Sorry, but to have Comcast erroneously disconnect my TV for no reason - and then take 3 weeks, plus 7+ calls on my part to try to figure out what went wrong, is beyond frustrating.   I'm going to just do without TV and figure out what to do with the business internet account later.   Would you please be able to relay to the office that I don't want anything else done at this point?    

I DO appreciate your updates, however - I know this isn't your fault, and I'm sure you were doing what you could to help.  Thanks again.

Tom