Comcast Customer Price TOO High

We have been Comcast customer since 2016 for internet 200 mbph that we currently pay for $249 / month. When I called to upgrade internet they offer $300 and must sign for bundle only.

While new customer get better price and rate only $160 for 1.25 gig Comcast didn't give us any better deal but have to pay more or stay the same.

We also use Verizon and T-Mobile for our business they reduce cost for us with out asking since they know we are long time client.

Now we are looking to replace Comcast Internet. Please advise how to cancel the account.

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Comcast_Billie

Official Employee

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119 Messages

18 hours ago

user_7f4f2e Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. We're truly sorry to hear that you are looking to cancel your services due to the billing. I would love the opportunity to see if we can find you a better deal, our team can also help you with the request to cancel services if you prefer. Since I will need to access your account details, please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Business WiFi

AceDecon

Comcast Customer Price TOO High

Comcast_Billie