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@WT_HD, thank you for letting me know, I appreciate it. Since you are a business customer then you would need to reach out to our Business Customer Services for further help at (800) 391-3000, and they will get you taken care of.
Multiple Boxes at Office that are old and Need Replacing.
Good afternoon, A few weeks ago we had a technician come in to our office to replace a box. He took at look at where the lines were patched in and at some of our other boxes and told us that Comcast is ending support for our current boxes ( RNG150 and older Motorola boxes) and that we would need to
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It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of info
Editing My Business Website
I have been a Comcast Business customer for MANY years, and I used to be able to login to my account and use a Website Builder to edit my website. My login email is [Edited: "Personal Information"]. My website is libertyglassco.net. The new Comcast Business website does not recognize my domain, and
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@User_c332246 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to
Exposed lines need buried
We manage a property that has exposed cable lines along the ground behind two units as well as an open cable box. Can we get someone out to bury them and take care of the box?
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@user_c32246, I'm sorry to hear that if you check out our Business Contact Page we do have other options for you to get in connect with our Business Support.
Exposed lines need buried
We manage a property that has exposed cable lines along the ground behind two units as well as an open cable box. Can we get someone out to bury them and take care of the box?
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@user_938973 Thanks for reaching out about your account. I am sorry for how your experience has made you feel. We can certainly take a look at your account and assist you with your PTR request.Can you please direct message me your first and last name
ptr record
This is now my second post, 3rd email, and 4th call attempting to get this problem resolved. I posted on here, and an error popped up, so if this is a duplicate forgive me. I am at my wits end. I need a PTR for my domain. 50.186.72.53 is the IP. My mail server is located at mail.greason.net, and the
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user_e84469 Hi there! Comcast Business services are not eligible for Peacock Premium to be bundled into their services. You are not able to stream Peacock in a place of business. You would have to find other means to watch the game. &n
Business account to show peacock
How can my bar work Xfinity show the playoff games of Peacock today and tomorrow?
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Hi there, @user_e77954 Thank you for your time tonight. I would recommend that you contact Comcast Business directly at 800-391-3000 and that dedicated Comcast Business team would be able to assist you further.-Richard
Business account to show peacock
How can my bar work Xfinity show the playoff games of Peacock today and tomorrow?
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It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of info
Visa Gift Card
Upon signing my contract for new Business Internet I was told I will receive a $750 Visa gift card. Its been almost 4 months now and I have not received anything. Everything I call support they bounce me from one department to another and no one is able to give me an answer. If you never want to pro
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Thank you for confirming that @pstemari. May I ask what troubleshooting steps you have tried so far for example, have you tried resetting your modem?
Many, many "conection reset" errors. Is Comcast throttling me?
I've had Comcast Business Internet ever since the start of COVID. Lately I've been getting a huge number of "connection reset" errors while web browsing. Is Comcast throttling me? I seem to recall their throttling mechanism of choice was sending out RSET packets, which would match this behavior.
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@user_43c75f Do you see the chat icon on the bottom right of the page by chance?
DNS issues in Humble Texas
Hello humble Texas he a major Comcast outage 6 days ago. Since then I am having problems with quickbooks. It can only be operated in single user mode. If an attempt is made to log in from another computer an error occurs. I have had an IT guy look at it and he tells me it is a DNS problem with Comca
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Hello @user_db98cf. Please send us another private message, so we can assist in making this happen. Please follow the instructions above.
DNS Record Entries
Hello, I need to add dns MX records and I would like to know how to accomplish this. The information does not exist on how to do this. There was once an email address to contact and they would handle it. I do not believe that exists any longer. Please advise
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Thanks for reaching out, user_4f37c9! You can access your settings by doing the following; Sign in to My Account and select Business VoiceEdge Manager from your subscribed services.Note: if you select Business
auto attendant
I am trying to get to the auto attendant on my comcast business phone and i cannot find how to access
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I did respond to via the private message as well. I do apologize but via social media we only have access to trouble shoot your services. Please use the contact information provide on the link to reach a business billing expert
Cannot Get My Refund
I was inappropriately charged an early termination fee when I closed down my business account. I had documentation from Comcast showing I should not have been charged that fee and I have been trying to get the refund for over 1 year now. I have countless emails from Comcast saying the refund was app
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@user_04c805 I would not be happy if I was charged early termination fees , this link https://business.comcast.com/support/contact-us/ has great information on how to reach our business colleagues who will be able to assist with your con
Cannot Get My Refund
I was inappropriately charged an early termination fee when I closed down my business account. I had documentation from Comcast showing I should not have been charged that fee and I have been trying to get the refund for over 1 year now. I have countless emails from Comcast saying the refund was app
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Hello @user_780141! Thanks for taking the time to reach out on our Business Forums. We value you as a Business customer, and I am sorry to hear about this issue you're running into when trying to call specific numbers. My team is here to help and wou
Issue with calling certain numbers
Hello there, Whenever we call [Edited: "Personal information"] or [Edited: "Personal information"] using one of our Comcast Business Voice SIP numbers we get the message from the carrier that “600 Busy Everywhere”. I also get the same thing when calling [Edited: "Personal information"] or [Edited: "
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Hello, @Severton! Thank you for taking the time to create a new post about your VoiceEdge concerns. We definitely want to help in any way we can! I appreciate you checking the settings and sharing those details with us. May I ask what troubleshooting
desktop app is not ringing
I use the VoiceEdge desktop app when I work from home and try and help answer calls that come to our main line. But my app stopped ringing with incoming calls. I am sometimes not notified at all that an incoming call is coming in. I have checked my settings and everything is set up correctly. I am a
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@user_8486de Good morning, and thank you for taking the time to reach out to our Comcast Business Support Community. We appreciate you bringing this concern to our attention so quickly, and I'm happy to assist you in getting this resolved as quickly
E911
Hello! I've been trying to login to my Voice Edge desktop app and when I am about to sign in, an error pops out saying "Invalid E911 Adderess". It only gives me an option to press "view available address" or "edit address". I already edited the address and confirmed that it is the correct one but th
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Hello user_f23d9e Have you attempted to access through this link? https://xfinityincentivetracker.com/
Prepaid Visa reward card
Hello, A few of our new accounts have been eligible to receive a reward card but when I select the https://www.comcastbusinessfulfillment.com link, login, the site just keeps trying to reload and nothing happens. Is there another way to check? I have tried this in multiple browsers. Thanks
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@user_Serg, thank you for bringing this issue with the ports to our attention. We would be happy to get this addressed properly. Please send us a direct message to get started. Here's the detailed steps to direct message us: • Click "Sign In" if nece
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Request for Assistance with Closing Port 8006 on Static IP
Recently, I requested to have port 25 unblocked from my static IPs. While this request was successfully fulfilled, I've noticed that several other ports were also exposed to the open internet as a consequence.My primary concern right now is port 8006, which I need to have closed for security reasons
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