Exposed lines need buried

We manage a property that has exposed cable lines along the ground behind two units as well as an open cable box. Can we get someone out to bury them and take care of the box?

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user_Phil

Advocate

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1.1K Messages

6 years ago

Hi kevinf and welcome to the business forums.

I appreciate you notifying us of the unburied lines and the cable box. I'll be glad to assist and take care of this. I'll need your information in a private message. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with the account?

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christian_s

New Contributor

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1 Message

4 years ago

We have lines on top of the ground that need to be buried. Please send me the phone number of the subcontractor that can do this.

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CC_Korie

Trusted Forum Contributor

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57 Messages

Good morning, @christian_stefferud. I know how important it is to get these lines buried! I'd love to help get a ticket created on our end to get this taken care of. Can you please send me a private message with your name, business name, and address?

To send a private message, please click on the chat icon on the top right next to the bell. Make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.

I no longer work for Comcast.

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4 years ago

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user_7782d2

New Contributor

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1 Message

4 years ago

We're been waiting over 3 months to have our cable buried at front of out subdivision. Why is so difficult to get this done? The tech that came out on Dec 21, 2020 was supposed to generate a ticket then to have it buried. I have called in several times and got ticket number to have it buried, but still nothing. We are getting ready to start our landscaping services and the cable is going to get cut, which will knock out our surveillance cameras. We are extremely disappointed in the service we have received. When we were signing up for service, we got emailed or called everyday, now nothing.

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CC_Jodie

New problem solver

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71 Messages

@user_7782d2 Hey there! Sorry for the long wait on the work on the cable. This kind of work can vary with how long it takes to complete, but we would really like to take a closer look. Please send us a private message by selecting the chat icon in the top right-hand corner and then searching for Xfinity Support. We'll be there to help.

I no longer work for Comcast.

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4 years ago

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user_c32246

New Contributor

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3 Messages

11 months ago

Hello I own a property that has exposed cable lines that need to be buried, hopefully at the same time this spring when electrical lines are going to be re-routed. How do I go about coordinating this with Xfinity?

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Comcast_BrianA

Official Employee

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23 Messages

@User_c332246 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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11 months ago

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user_c32246

New Contributor

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3 Messages

Sure, I'd be happy to send the direct message, but I'm having an issue directing it to a specific person. When I put in "Xfinity Support" in the "To" prompt, I receive a number of options but none expressly for Xfinity Support. And, I can't put in my full name and service address unless I first put in the addressee. I'm sure I'm missing something here, and hopefully you can help clarify.

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11 months ago

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Comcast_Chelsea

Official Employee

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37 Messages

@user_c32246 ,Thank you for trying, I appreciate it! Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Peer to peer chat" icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window
Press Enter to send your message

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11 months ago

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user_c32246

New Contributor

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3 Messages

I'm not sure what I'm doing wrong, but "Xfinity Support" is not an available option from the drop-down list. Is there any way that you can direct message me instead?

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11 months ago

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Comcast_Chelsea

Official Employee

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37 Messages

@user_c32246, I'm sorry to hear that if you check out our Business Contact Page we do have other options for you to get in connect with our Business Support.

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11 months ago

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