New Member
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2 Messages
Multiple Boxes at Office that are old and Need Replacing.
Good afternoon,
A few weeks ago we had a technician come in to our office to replace a box. He took at look at where the lines were patched in and at some of our other boxes and told us that Comcast is ending support for our current boxes ( RNG150 and older Motorola boxes) and that we would need to do a call for Comcast to come in and replace all of our boxes (we have around 38). Is there a deadline for this? The tech mentioned end of January but I don't see any communication on this. Is it possible to get the boxes mailed to us and we do the install ourselves? Thank you!
Comcast_Chelsea
Official Employee
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32 Messages
8 months ago
Hello @WT_HD, Thanks so much for taking a moment out of your day to leave a post on our business community forum. If you could send our team a direct message with your full name,the business name, and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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