Using the new voiceedge Windows App and USB Headset.  The headset will ring when there is a call, however if I have my headset on the charger, I can not hear when a call comes in. Is there a way to simultaneously ring a different audio device (PC sound card/speakers) and the headset so I can hear wh

I recently had a business install from comcast.  I purchased 5 static IP addresses.  The router came preconfigured to do routing to a private 10.1.10.x network using dhcp. That works fine.  Can I also use the 5 provided static public IP addresses (something like 98.234.x.x) that I purchased without

The Wi-Fi strength on the back of my warehouse is weak, does comcast offer a Wi-Fi extender? Or any suggestions?

With the troubles I've had with IPv6 with this week's modem firmware update, I've determined how to utilize IPv6 without the modem's DHCPv6 PD. I've already commented on this in another thread, but I've decided to start another thread here as I've learned a bit more and so far things seem stable. I'

I'm signed up for ecobilling (business). Every month I come on and download our bill, but this month that option doesn't seem to be available anywhere. The link or button I would have normally clicked isn't there. I tried Chrome and Internet Explorer and ti's the same on both browsers, so it doesn't

My VVX311 Polycom phone has no dialtone and has the error message "Time/date out of sync"I've tried unplugging and plugging the phone back in, unplugging and plugging the ethernet cable back in, Home>Settings>Basic >Restart Phone and 0,1,3 keypad Reboot Phone. None have worked.  

Some one changed the login that is no longer with my company.. can you reset it automatically?

We would like to have a pointer record added.  Thank you.

In the past I have had Comcast Residential service.  Residential had (has?) a webpage where I could seemy call history, both incoming and outgoing, and access voicemail messages (including listening and deleting).When I first signed up for Business Class service I had been told that these abilities

The "Extended Abscence Greeting" has no voicemail option for my customers who call. What good is that? MY customers need to be able to leave a voicemail about any issues or problems. The purpose of a temporary alternate "Extended Abscence" Greeting is to retain the normal greeting to revert back to

We have 3 seperate phone numbers being routed to the same Polycom phone. Is there a way to have a different ring depending on which number the caller is calling? That way we know how to respond to any inquiries made because we know which company they are calling.

When receptionist tries to transfer calls or call extentions to any of us, she gets put directly into our voicemails.   Also, our DND switch (on/off) does not work.

Our location recently got an automatic upgrade of our upload bandwidth and speed as the "next gen" project rolled out in our location. We have the standard plan with 100 Mbps down so we enjoyed the bump from 25 Mbps upload to 100 Mbps upload. Then we got and installed a modem on the list of compati

How do I view a copy of my contract? Can I do this for multiple accounts?

Hello, I am the new IT guy for the company and I need access to the modem, but the default password was changed prior and nobody knows it. Can somebody reset my modem password to the default one please? Thanks in advance.

We have a hunt group that is associated with our main line. It rings a number of phones when someone calls into the main line, allowing any of the available employees to answer. I would like to enable "Be Anywhere" on my cell phone, but I don't want the Hunt Group calls to ring, only calls direct to

I set my boss up with a user account to be able to view and pay our Comcast bill. When trying to activate his account he gets this message: "You are currently signed in as 'Eric D******' . In order to complete the activation of a different user, you must first sign out of your current session by sel

I recently received an email at the address I use exclusively for sending and receiving email from Comcast that claims to be from a "National Sales Director" for "SMB Solutions" and includes a Comcast Business logo and privacy footer, however the From: address is not from a comcast or xfinity domain

After signing in to VoiceEdge on desktop it displays the message "Returning you to VoiceEdge" and spins endlessly. A previous thread said to message "Xfinity Support" but that's no longer a contact to send a message to it appears.

We have Comcast Business Voice. Is there a feature code available that would allow us to forward an incoming call to an external number on the fly? I guess it would go something like this: Incoming call wants to talk to someone who isn't here. We place the caller on hold, enter a feature code and a