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How Can I Speak with a Comcast Retention Supervisor?!

I've been complaining to Comcast about poor service for several months. They have not been able to resolve and one of the on site techs admintted to me that their service is over utilized in my area and until its resolved on their end there is nothing that can be done. I am now asking to be released

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3.7K

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169.xxx.xxx.xxx Ip Adresses

Im having issues with clients connected to out guest network. We recently changed our comcast wireless gateway for a comcast modem no wireless. We manage our wireless conections via 2 access points.But since like 2 weeks ago we are having issues with some devices not connecting to router/modem or no

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4.3K

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Phone Outage

I need help to contact Comcast about a phone outage. Our business phones have been intermittent all day (Sept. 8, 2023.) I reset the modem with Comcast 2-3 hours ago but the problem persists. I called Comcast a 2nd time for support and also tried to reach them through the internet though our busines

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226

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Comcast refuses to uphold signed contract

We worked with Comcast to come up with a contract on 12/20/2017.  We signed and returned the contract through docusign on 12/20/17.  In January the bill was not changed, I called and they said the new contract would not be applied until February.  In February the bill again was not changed, I called

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2K

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I'm on paperless billing, but I still get a bill in the mail

The title says it all: I'm on paperless billing, but I still get a paper bill in the mail (and I get an email).

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210

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Not allowing changing of Business Internet plans. (Downgrade) How is this legal?

My promotion period ended for our Business Internet 200 Standard and have been trying to downgrade to Business Internet Standard 100 unsuccessfully to the point Im ready to drop Comcast altogether for an alternative provider. I called two days ago requesting the downgrade. After the CSR tried to

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204

3

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Tax exempt for non-profit organization

Would you be able to assist us with a tax exempt question? Our organization is a non profit tax-exempt, and the tax-exempt certificate has been provided to Comcast on at least two occasions. We are recognized as "Religious Organization" that meets all the organizational and operational requirements

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7.1K

9

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Advance notice for planned updates

I'd like to suggest that Comcast Business account holders be notified at least 24 hours in advance of impending infrastructure/system updates that may cause service outages. These unscheduled outages may be a minor irritant for residential customers, but far more impactful to business clients. We

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138

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PTR request

As titled, this post is to avoid "unsolicited messages" to Comcast reps.

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378

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Need access to Port Forwarding

​Hello,​ ​I am trying to access the admin tool at ​​http://10.1.10.1/​​, but the default info isn't working. I've tried csuadmin with both highspeed and CantTouchThis. Is there a way to reset the password?​

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177

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Email shows as being sent but not being received by recipients

Email shows as being sent but not being received by recipients ​my emails are not being received by the recipients. Can you please help me with this, this is a business account​

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131

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Inadequate notice of planned maintenance

Since I see no Email address I can send this to, I guess I will post this complaint publicly.I have been a Comcast Business customer for several years and I understand that maintenance has to be done every so often, and I even understand that they choose the hours of 12am-5am to impact as few busine

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1.7K

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Reverse DNS

Hello, Who should I contact in regard to changing our reverse DNS records? Thank you, Marc

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110

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Comcast router, firewall issues, that is linked to DHCP not working

A month ago, we upgrade or business services which in turn Comcast installed a new router. This was the worst mistake I have made in a while.  We use the service to provide guest Wi-Fi access.   All the router is supposed to do is provide internet service and DHCP addresses.  I

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599

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Is prefix delegation not supported on the cga4131com?

Am I barking up the wrong tree trying to get this to work? I have a /29 block of static IPs so am using the modem in pass through mode, not bridge mode. Edit: After putting the cga4131com in bridge mode (using dhcp ipv4 wan as required) prefix delegation works instantly. This is a breath of fr

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424

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Line issues? Dropped calls, unvailables

Lately, I'd say within the past month, we've been having on and off issues with calls being dropped. Normally we chalk it up to the customer losing reception on their end, but we've had some strange occurances. For example: two customers on hold both dropping simultaneously. We've also had two repor

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8.7K

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Change account Primary Manager

I need to know how to change my business account's Primary Manager account? Thanks in advance..

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14.6K

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Cannot connect to Xfinity Wifi with business class username/password

Im not sure if this has been talked about before. Regardless of what I try, I cannot connect to any XFinity WiFi hotspots using my business class login information. Anyone else have this problem?

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7.5K

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How to route static ip block through router to virtual machines in VMWare.

As a network administrator, I want to route traffic directed to my static ip addresses to virtual machines running on a VLAN using Virtual Switch Tagging. My MTA running on a virtual machine on a VLAN can deliver mail outside of my local network.My MTA running on a virtual machine can recieve mail f

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4.4K

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Reset the cusadmin password

We need to access the Admin Tool but whoever set it up changed the default password and didn't document it. How do I go about resetting it?

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236

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