Equipment
Modems, Gateways, and Networking Devices
New Member
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1 Message
Saturday, October 8th, 2016 5:00 PM
Closed
Reset the cusadmin/highspeed password for my modem
Some one changed the login that is no longer with my company.. can you reset it automatically?
Question
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Updated
6 months ago
7.1K
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Responses
Accepted Solution
CCMichael
Gold Problem solver
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575 Messages
8 years ago
Hello autri and welcome to forums,
i apologize for the delayed response. I have reset your modem to the default password "highspeed" without quotes. Please let me know if you need help with anything else.
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Accepted Solution
CC_Jacob
Official Employee
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869 Messages
7 years ago
Hello DAIcatraz,
Your modem password has been reset back to default.
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DAlcatraz
Visitor
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4 Messages
7 years ago
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DAlcatraz
Visitor
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4 Messages
7 years ago
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steveworrall
New Member
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1 Message
6 years ago
Could you please reset the cusadmin/highspeed password for my modem. Thank you!
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CC_Gina
Gold Problem solver
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421 Messages
6 years ago
Hi steveworrall! I can assist with resetting the password if you can send me a private message (you can click on my handle "Comcast_Gina" and it should give you the option) with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number.
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BSV
New Member
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1 Message
5 years ago
Can you reset mine as well??
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user_Phil
Advocate
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1.1K Messages
5 years ago
Hi BSV and welcome to the business forums.
If you haven't tried already, you are able factory reset the gateway by holding down the pinhole in the back of it until it resets. Afterward, your gateway will reset the credentials to what is shown here: https://business.comcast.com/help-and-support/internet/setup-manage-comcast-wifi-business-wireless-gateway/. Please do keep in mind, any changes you have made to the configuration of your gateway will also default.
If you would like to reset your credentials without any changes to the configuration of your gateway, please private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account.
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