calls go directly to voicemail

Question

When receptionist tries to transfer calls or call extentions to any of us, she gets put directly into our voicemails.   Also, our DND switch (on/off) does not work.

JacquiAWP · Accepted Answer

We are also having the same issues with one of our sites - the Tier 2 Engineer gave me a solution; however this only worked temporarily & is back to doing the same thing.

CCDave · Answer

Dartnat, I sent you a private message to get some more information about the issue you are having.

BadWolf617 · Answer

We are having the same problem, calls transferred to a user not on the phone just go to voicemail.  A tech gave me a star code before to turn it on and off, but I misplaced it.  This is NOT from Do not Disturb being on or off.  The last time this happened the call center tech told me this was a switch that only they had on the control console and they were not sure how it got changed in the first place.

Business VoiceEdge ®

dartnat

calls go directly to voicemail

JacquiAWP

CCDave

BadWolf617

user_ec5509

Comcast_EmilyB