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Our service has been down for one week!

So we have internet service that has been fine until the end of July. Went down on Aug 11 then back up for one day on the 17.  Been down since.  Tickets get opened and closed with no resolution. Please don't tell me to restart my modem for the hundredth time.  I am now calling every

Question

 • Connectivity

17

1

0

Switch from Comcast Business to Xfinity Residential

Initially at our home, the only option for Comcast Internet was Comcast Business. We were told that we would be able to switch from Comcast Business to Comcast Xfinity Residential after 3 months of having the Comcast Business line active (without any ETFs). It has now been over 6 months and I would

Question

 • Connectivity

24

1

0

Comcast Business Cable Modem

Hello, I would like to convert my Comcast Business Cable Modem to Bridge Mode. I will be putting my own router in complete with DHCP. As with my Xfinity modem at home, I'm under the assumption that when in bridge mode the public IP will be passed to my router (no static ip's purchased). Will I

Question

 • Connectivity

39

1

0

Comcast router (CGA4131 Business Gateway) assigning out-of-range IP4 addresses?

Why would a Comcast router (CGA4131 Business Gateway) that normally assigns a 10.1.10.x IPv4 address to PCs and devices suddenly start assigning 172.72.35.x IPv4 addresses? Yep - 172. This was unexpected and caused havoc with devices communicating with one another. Some were just randomly switched t

Question

 • Business WiFi

19

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SmartOffice Switch

Hello, What is the current make / model of the POE switch that Comcast deploys for the SmartOffice cameras in a commercial environment. Thanks.

Question

 • Web Services

19

1

0

DNS Zone File - SECOND REQUEST

Need a copy of my full DNS Zone file

Question

 • Domain Names/Static IP

5

2

0

Resetting my Static IP address

Hi,   Need help getting my static IP reset in the gateway.   Also some questions.  I'm using the modem as a basic pass-thru, with a another router on the other side.   I'd like that router to have the IP address,  is that possible or am I stuck with using

Question

 • Domain Names/Static IP

35

1

0

Internet

Internet is not working

Question

 • Connectivity

25

2

0

Selective Call Rejection not working

I have added a specific number under the selective call rejection rule for all 5 phones and this appears to do nothing. 36 missed calls and 9 blank voicemails, all from the same number that should be blocked.  Any help? All phones are polycom 601.  

Question

 • Business VoiceEdge ®

18

1

0

Issue with Trouble Call fee that was not authorized

Trouble call was necessary to solve comcast edge equipment issue (battery and backup not working).  Customer service did not mention a fee and tech onsite did not mention--they installed a new battery and replaced equipment--it worked after. Until this month, when a 99.95 fee shows up on my

Question

 • Billing & Customer Service

13

1

0

Commercial trouble call - 99.95?? When your service is having issues?? Really??

Wow--we are off to a rocky start--service was up and down for 3 days.  Called in a case, online tech decided that a site visit was necessary to solve the issue.  Tech came out, reset hardware, installed new battery, and service was restored..  (typical 95% service, not the 60% we had

Question

 • Billing & Customer Service

5

0

0

Opened a ticket that was sent to tier 2 and no response despite being promised call backs

Opened ticket that was escalated to tier 2 friday. was advised 24-48 hour resolution. Ridiculous, but whatever. called in saturday and was promised multiple times a call back THAT DAY. Imagine my shock when no one called. Called back in Sunday evening and was advised that they would escalate the ti

Question

 • Billing & Customer Service

5

1

0

Blocked Domain

xfinity ticket iH181372800Please unblock the domain

Question

 • Domain Names/Static IP

7

0

0

WiFi module crashes and 5G wont come up without resetting

Multiple times per day, usually when I am on customer zoom calls, the WiFi SSIDs disapear and connection drops. Eventually, the SSIDs reappear, but nothing can connect to 5G.  One device is 5 feet away from the router and there are multiple devices, phones, tv, macbooks that all see the same i

Question

 • Equipment (Modems,Gateways)

10

1

0

Forms Getting Blocked as Infected by SecurityEdge Malware-Phishing Filter

Forms created from FormAssembly will not display Sample URL: https://www.tfaforms.com/4652205 Can you provide more information why this page is getting flagged as infected?

Question

 • Connectivity

30

2

0

how do I block abusive ip using the gateway firewall?

I need the IP 23.25.11.73 blocked but I cannot figure out how to add that IP in the gateway firewall. It doesn't seem to handle anything but pre-defined stuff that are mostly useless or blocks everyone.

Question

 • Equipment (Modems,Gateways)

14

1

0

Issue port forwarding my static IP address

I am trying to set up a Static IP to my server and portfoward it. When I try to setup my Static Routing I get a message which reads, Failed, please try again later. Message: Gateway IP must be reachable. Netmask must match route address. I have been dealing with this issue for the last several day

Question

 • Domain Names/Static IP

26

1

0

Cant get a straight answer from Comcast

Prior to the pandemic, we bought a new house and set up our 2 home offices for our businesses. Xfinity said we could NOT have 2 modems on one account and insisted we switch to Comcast Business so we could use their equipment and a Netgear modem/router. We spent nearly $400 on that unit. We were fort

Question

 • Equipment (Modems,Gateways)

23

1

0

ComcastPaymentCenter login problem

This is the second time this year my account on ComcastPaymentCenter.com is dead. I called customer service a month ago to get it reset. But the login stopped working again.  I even try recovering my user name with account number and email.  With that user name, I try reset password

Question

 • Billing & Customer Service

57

1

0

outlook body of email missing

When I send email to myself w/Outlook, CC myself or forward email to myself, there is nothing in body of message & no subject line when I receive it. In sent folder it looks normal & all is there, but in the inbox it isnt. Others get emails from me and they are normal, it's only ones I send

Question

 • Microsoft Services & Apps

44

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0