Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.3K)

Most Recent
Selected Most Recent
W9 Form

Hello, I need a W9 form for: Comcast [Edited: "Personal Information"] Thank you!

Question

74

1

0

February 7 Firmware Upgrade Broke IPv6

Comcast did an automatic upgrade on Feb 7, 2024 to my business class modem. Following the upgrade, the modem is rejecting all incoming IPv6 packets except those that are ESTABLISHED,RELATED.  I have both the IPv6 and IPv4 firewalls disabled in the settings, but the IPv6 firewall is apparently

Question

243

14

PTR record

Tried calling twice to get this added. I'm looking to get my rdns address updated to the hostname our mail server uses. first attempt, my static ip rdns got updated... but only contained the domain name, not the host name. second attempt, my gateway's static ip got updated... which again, had just t

Question

57

1

0

Closed

Comcast Business site down

I have been trying to log into our Comcast Business account and am getting an error message that there is something wrong with your certificates and the site is not secure. Any timeline on when this will be back up and running?  I get the issue after putting in my password.

Question

45

3

0

Official Solution

Need wire transfer info to make payments for our business account on time

Hello. I have a business account that I need to pay but I am only able to pay via Wire Transfer from my bank at the moment.  Is there somewhere I can get the information for what account to wire?   Please and Thank You

Question

518

2

0

Cengiz atis

Internet , Tv and Phone service is down for two days at my business Reason given severe weather however some businesses in the same area are not affected. 1. is this really related to severe weather? If so why other business have service but I dont. 2. why are you acting slow to repair or help

Question

60

2

0

Trouble Updating My Business Website

I am trying to update my website, but cannot find how to update it anywhere on the Comcast business website. It is telling me I can create a website domain, but I would like to update the one I have had for years.

Question

37

1

0

Cannot Get My Refund

I was inappropriately charged an early termination fee when I closed down my business account. I had documentation from Comcast showing I should not have been charged that fee and I have been trying to get the refund for over 1 year now. I have countless emails from Comcast saying the refund was app

Question

51

1

0

Account Manager

How do I determine who my account manager is?

Question

58

1

0

PTR record

I am moving from another ISP to your service. We noticed that without PTR RECORD, GOODGLE is rejecting my outgoing to google emails. Could you help add PTR record to my static IP address? Thanks.

Question

45

1

0

Voice Edge App

I have Voice Edge App 1.54 I keep getting complaints from my users that the sound will go out where we will hear the call, the caller will not hear us. Or we will not hear the caller. Sometimes when we reset the settings it will fix it but then will revert back. We are using headsets and microphones

Question

49

1

0

Moving within same building- what arrangements do we need to make

My company will be moving to a different floor within our building in the next twelve months. I don't have an account contact to call and ask directly; can someone reach out to us about what we need to do in order to arrange internet service on a different floor, assuming the whole building is wired

Question

41

1

0

Remove a billing contact?

Some time ago my company needed to add my personal gmail address as a recipient for certain account-related messages. We no longer need this address to get 'your comcast business internet account is past due' emails- or any emails, really- but I can't find anywhere on the pages to which I have acces

Question

81

1

0

Got a text message and email stating there is an issue with our internet, and wanted me to schedule a tech to come out

So, I get a text and an email stating the same thing, that there's an "issue with your internet", and wanted me to schedule a tech to come out to check. I call Comcast business, and after they looked into it, they said there were issues with wiring in the area, and that it was all on the outside of

Question

100

2

0

Checking voicemail by phone from outside line

How do I call into my voicemail box to check my voicemail when I am away (without app)? I found instructions to: Call your number, wait for your greeting, press # (also tried *), enter your pin.  When i press # (or *) during the greeting it says "The voicemail system does not detect a voicemai

Question

94

2

0

auto attendant

I am trying to get to the auto attendant on my comcast business phone and i cannot find how to access

Question

40

1

0

DNS issues in Humble Texas

Hello humble Texas he a major Comcast outage 6 days ago. Since then I am having problems with quickbooks. It can only be operated in single user mode. If an attempt is made to log in from another computer an error occurs. I have had an IT guy look at it and he tells me it is a DNS problem with Comca

Question

37

1

0

APC Battery Backup beeping noise

Hi. Our APC battery backup unit has started emitting a beeping sound since yesterday. The display is showing that the battery is no longer being charged. We think the battery may need to be replaced. Please let us know what we need to do to get the process started.   Thanks.

Question

45

2

0

ptr record

This is now my second post, 3rd email, and 4th call attempting to get this problem resolved. I posted on here, and an error popped up, so if this is a duplicate forgive me. I am at my wits end. I need a PTR for my domain. 50.186.72.53 is the IP. My mail server is located at mail.greason.net, and the

Question

37

2

0

Business Class - Connectivity issues 5 static IP

Pings work generally fine, low latency <25 ms with the occasional ping drop. However when trying to get actual packets from a regular URL, it is very hit or miss and mostly miss.  Requiring 4-5 hard requests via the app that is asking for the url and data to hopefully finally get packets.&n

Question

50

1