Comcast Business Support Community

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Promised $300 gift card per line in writing , received $100 per line, agent not responding.

On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service. On the beginning of April I received 5 Visa Gift cards for $100 each which is $1

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UPDATE !!! 8 days passed, so far just getting promises that someone will contact me, issue is not resolved, no one contacted me ........ will `wait couple more days, then try to write to FCC and open case with BBB

U

Promised $300 gift card per line in writing , received $100 per line, agent not responding.

On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service. On the beginning of April I received 5 Visa Gift cards for $100 each which is $1

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Message with written confirmation and my info is sent

U

Promised $300 gift card per line in writing , received $100 per line, agent not responding.

On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service. On the beginning of April I received 5 Visa Gift cards for $100 each which is $1

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Message with screen shots and my info sent

U

Promised $300 gift card per line in writing , received $100 per line, agent not responding.

On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service. On the beginning of April I received 5 Visa Gift cards for $100 each which is $1

U

Or if you would give me the instructions how to send . Thx

U

Promised $300 gift card per line in writing , received $100 per line, agent not responding.

On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service. On the beginning of April I received 5 Visa Gift cards for $100 each which is $1

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@Comcast_Gabriel yes I do, should I send it to you in this chat ?

U

Promised $300 gift card per line in writing , received $100 per line, agent not responding.

On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service. On the beginning of April I received 5 Visa Gift cards for $100 each which is $1

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Promised $300 gift card per line in writing , received $100 per line, agent not responding.

On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service. On the beginning of April I received 5 Visa Gift cards for $100 each which is $1

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