New Member
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3 Messages
Employer requires Static IP
Hi,
I work from Philadelphia (PA) for a South African business as a data analyst. My employer requires that I have a static IP. Last week Comcast Business installed my router and gave me a gateway IP, usable IP, subnet and 2 DNS addresses. My employer unblocked my usable IP address on their side and asked me to test.
I work on a laptop which was issued to me by my employer (i.e. locked down) and connect to their network via Foticlient VPN. My household also uses the Comcast Business internet for streaming etc.
What setups must I do on my laptop to be able to connect to my employer using the "usable" static IP assigned to me by Comcast Business? I have 0 knowledge of networking. Reading some of the help available has been of no help and only confused me more.
Urgent help would GREATLY be appreciated. Thank you .
Comcast_Amira
Official Employee
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43 Messages
4 months ago
Hello @RoelofFx! Thanks for reaching out on our Business Forums. Your business is important to us, and we truly appreciate you choosing Comcast Business as your provider. Please know we can troubleshoot Static IP issues, but when it comes to configuration with your laptop and connecting to your employer, that would be out of our demarc and would have to go through your employer's IT department.
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MacMindConsulting
New Contributor
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6 Messages
4 months ago
@RoelofFx
Howdy,
The first thing you might want to do is to type in "what's my IP" into a google web browser, this should TELL you what your static IP is (assuming you've actually been assigned a Static IP, did you specifically request and pay for one in your Comcast Business account?). You can also try websites such as:
https://whatismyipaddress.com/
or
https://www.ipchicken.com/
and many other web sites. Once you KNOW your static IP, you should inform your employer and/or their IT department to make sure they are using the CORRECT static IP address, and unblock it from their end.
I highly recommend you DO THIS to double check that you are providing them the accurate information, as sometimes it's confusing what is your 'usable' static IP address, vs. the 'gateway' address or other #'s that may have been provided to you. Good Luck, and you may find better support if you CALL Comcast business support via the phone.
Cheers,
Daniel
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MacMindConsulting
New Contributor
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6 Messages
4 months ago
OH, and also Comcast does indeed have a general information page you can find here:
https://business.comcast.com/support/article/internet/using-a-static-ip
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