We are not able to use the internet from desktop computers. The modem is doing something to stop traffic.

No. We have not done that. We have had internet for years with no issues. These new “features” cause a lot of problems. I’m not even sure how the static ip addresses work. There is a lot of translation going on that seems extraneous.

Gotcha. We can always review the account and perform some remote steps with you here. Please send us a direct message with your full name, business name, full address, and phone number, by clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it