New Contributor
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6 Messages
Promised $300 gift card per line in writing , received $100 per line, agent not responding.
On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service.
On the beginning of April I received 5 Visa Gift cards for $100 each which is $1000 in total short.
on April 10, 2024 I contacted same business customer rep. and got respond that he will look into the issue, then just stop responding to my emails.
I am not sure if Comcast/ Xfinity will fix the error or need to contact BBB and FCC and other co to help.
Comcast_Gabriel
Official Employee
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294 Messages
5 months ago
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Comcast_Gabriel
Official Employee
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294 Messages
5 months ago
Great question, user_d2adaf. I will be happy to research this further. To get started, please send us a direct message with your first/last name, full address, phone number or account number by clicking the "message" icon in the upper right page of the forum page. Once you click on that, input our shared handle Comcast Business to send us a private message.
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user_d2adaf
New Contributor
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6 Messages
5 months ago
UPDATE !!! 8 days passed, so far just getting promises that someone will contact me, issue is not resolved, no one contacted me ........ will `wait couple more days, then try to write to FCC and open case with BBB
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