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PTR Record Domain name updates

Hi, I recently updated the new Exchange server, and the PTR host name has to be updated on Comcast PTR record, How I request it?

Question

 • Domain Names/Static IP

12

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0

Equipment fee and static IP

I would prefer to own my own modem. The $664.20 of equipment fees for the 3 year contract tests the bounds of merchantability and sanity. Is there any way a static IP customer can avoid the egregious fees?

Question

 • Equipment (Modems,Gateways)

19

1

0

Service Restoration

Hello, how long does it take to have service restored once you make a payment if your service was disconnected? I paid the past due and my next bill isn’t due until the 10th. It’s been 30 minutes and I still have no service.

Question

 • Connectivity

16

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0

Reverse DNS record work needed.

Please clear rDNS for IP 96.84.245.85 IP address 96.93.210.132 should resolve to zimbra.ireadmy.email Thank you

Question

 • Domain Names/Static IP

10

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0

Our wifi is not working

Our wifi is not working how do I get in to verify the password

Question

 • Business WiFi

13

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0

Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

Question

 • Business WiFi

40

3

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I need to view my past bills on 2020

Please help me download bills from March 2020 to November 2020. I can view and download my bills from December 2020. Thanks! Edit: Removed personal information

Question

 • Billing & Customer Service

14

1

0

Reverse DNS Setup Request

I would like to setup a few Reverse DNS records for my Static IP addresses. ATEKI LLC684 W BOUGHTON RD STE 100 OFC 2BOLINGBROOK, IL 60440Acct. # 8771201430854897 IPs1: 50.193.125.137 www.awebnow.comIPs3: 50.193.125.139 ns2.ixdns.comIPs4: 50.193.125.140 bolingbrook.ixdns.comIPs5: 50.193.125.141 c

Question

 • Domain Names/Static IP

22

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0

Adding a second router

I now have a Sonicwall router behind Comcast Enterprise using a static address. i have spare static addresses and would like to add a second Sonicwall router so that I can point a new domain to it. My question is: Do I need to configure the second router within the Comcast Módem? Or do I just plu

Question

 • Equipment (Modems,Gateways)

25

1

0

Frequent internet outage since 08/20/21

After a confirmed broader internet outage on 08/20/21, our internet frequently goes out requiring a modem reboot. Unfortunately, your website frequently has issues and sometimes it also takes 3-4 online attempts to reboot our modem. Worst case scenario we have to unplug  the modem, which is pr

Question

 • Connectivity

44

4

Accepted Solution

physical dimension of Comcast Business Router CGA4131COM?????

Can anybody provide me with the physical dimensions of the Comcast Business Router CGA4131COM, which they're provisioning accounts with? The manual does not have that information in it, nor did my sales rep have it. :-( I'm trying to figure out whether it will fit where

Question

 • Equipment (Modems,Gateways)

22

1

0

I need a utility clearance letter to vacate a road

Hello, We are trying to vacate a road on a residential property. I need a utility clearance letter from Comcast stating they have no objection to the vacation. Who do I contact for this information? Thank you in advance. 

Question

 • Billing & Customer Service

24

1

0

Unable to log into Comcast Business Portal to Pay Bill

For the last year, I've been using a Linux Mint workstation to log in and pay my Comcast bills at https://business.comcast.com/myaccount or at https://login.xfinity.com/login?r=commercial&s=oauth&continue=https%3A%2F%2Foauth.xfinity.com%2Foauth%2Fauthorize%3Fclient_id%3Dcomcast-business-myac

Question

 • Connectivity

38

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0

Accepted Solution

How do I cancel an appointment?

I had a scheduled a technician for visit to troubleshoot my internet connection. I need to cancel the appointment because I fixed the issue by resetting to factory default settings. I am able reschedule the appointment but unable to cancel it online, since it is over the weekend. Thanks.

Question

 • Connectivity

26

1

0

The email address selected is already registered, please select another email address

Readding a deleted user and getting The email address selected is already registered, please select another email address

Question

 • Business VoiceEdge ®

29

1

0

Expired Promotional Visa Card

Hi, Just found out that my Visa promotional card ($300) expired on 7/21. Is there any way it could be reissued? -Harold

Question

 • Billing & Customer Service

14

1

0

change my area code

Is there a way for me to change my phone number so that I have the local area code thats been in the area for 50 years and not the new adopted area code?

Question

 • Business VoiceEdge ®

18

1

0

Loge Knight

Our call volume has changed and increase and I need some assistance with making a few changes.

Question

 • Business VoiceEdge ®

5

1

0

Unauthorized guest networks broadcasting

Modem is broadcasting guest wifi SSIDs and there is no way to turn them off. Technicolor modem does support enable/disable/configuring of guest networks, but comcast firmware does not. No one at comcast will admit it is happening and resort to gaslighting and victim blaming. Support representive tol

Question

 • Business WiFi

13

0

0

Can't change billing address

We have several Comcast accounts linked, on one of them we are unable to change the billing address. The option simply does not exist online unlike the other. I've called in to Comcast Support and heard several times it would be resolved, but the old incorrect billing address for the one account rem

Question

 • Billing & Customer Service

21

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