Comcast Business Support Community

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

sent acct. info via DM

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

Just sent/ please confirm

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

okay sounds good/ how do you want me to proceed/ do you need further information?

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

These are the responses received from Comcast_Armand/ official Comcast Employee: Hello and welcome to our Comcast Business Forums page. Now we are limited on what we can do regarding your package pricing concerns. Have you contacted your sal

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

Do you have a contact for escalation?

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

We have left messages and e-mailed

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

yes/ please read my posts

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

yes/ cannot get a return call/ e-mail

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

Regarding my accounts [edit PII] and [edit PII] Recently renewed voice edge and internet. I was promised bill(s) would not exceed 357.00 including taxes and fees. Kylee [Edit PII] was on the phone with me when I signed the contract and AGAIN assured

U

Billing Issue/ No Return Phone Call or E-Mails/ No Resolution

Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the

U

Regarding my accounts [Edit PII] and [Edit PII] Recently renewed voice edge and internet. I was promised bill(s) would not exceed 357.00 including taxes and fees. Kylee [Edit PII] was on the phone with me when I signed the contract and AGAIN assured