New Contributor
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2 Messages
TP-Link TC-7620 Download Speed never above 120Mbps
Hello,
Comcast Business recently upgraded my download speed from 100 to up to 300. I run my own modem a TP-Link TC-7620. According to Comcast this modem is compatible with their "Business Internet 300 & 300 Plus & Below".
Comcast Business Internet device compatibility | Comcast Business Support
However, my download speeds never go above 120Mbps. Upload is much less.
Is this a limitation of my modem? Or is this a limitatation of the quality of Comcast's link?
Thank you,
--Stefan
Comcast_Alyssa
Official Employee
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47 Messages
4 months ago
Good afternoon @user_52ss82 and thank you for reaching out regarding your speed concerns, we appreciate your time and being a loyal business customer! I'm sorry to hear that you are receiving less that your subscribed speeds. Rest assured, you've reached the right team to help troubleshoot. May I ask what troubleshooting steps you have tried so far? For example, have you tried restarting your modem?
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user_52ss82
New Contributor
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2 Messages
4 months ago
Thank you Alyssa. Yes, restarting my modem improved the speeds.
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