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New Contributor

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2 Messages

Sunday, May 12th, 2024 9:30 PM

TP-Link TC-7620 Download Speed never above 120Mbps

Hello,

Comcast Business recently upgraded my download speed from 100 to up to 300. I run my own modem a TP-Link TC-7620. According to Comcast this modem is compatible with their "Business Internet 300 & 300 Plus & Below". 
Comcast Business Internet device compatibility | Comcast Business Support

However, my download speeds never go above 120Mbps. Upload is much less.

Is this a limitation of my modem? Or is this a limitatation of the quality of Comcast's link?

Thank you,
--Stefan

Official Employee

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43 Messages

2 months ago

Good afternoon @user_52ss82 and thank you for reaching out regarding your speed concerns, we appreciate your time and being a loyal business customer! I'm sorry to hear that you are receiving less that your subscribed speeds. Rest assured, you've reached the right team to help troubleshoot. May I ask what troubleshooting steps you have tried so far? For example, have you tried restarting your modem?

 

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New Contributor

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2 Messages

2 months ago

Thank you Alyssa. Yes, restarting my modem improved the speeds. 

Official Employee

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63 Messages

 

user_52ss82 Wonderful! I am happy to hear that helped with your speeds. Let us know if you need anything else in the future! We are here 7 days a week to help. 😀

 

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