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user_d18cae
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New Contributor

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Thursday, April 25th, 2024 3:31 PM

Transferring calls when someone is on another line

If an employee is on the other line, and a new call comes in for the receptionist to transfer, the transfer fails. 

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3 months ago

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Comcast_JosephA

Official Employee

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272 Messages

3 months ago

Hello, we do have your direct message @user_d18cae Please reply with your name if you are an authorized contact, the full service address, and the account number (or phone number) This will help us locate your account and take the right steps to help.

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