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New Member

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1 Message

Tuesday, April 30th, 2024 6:18 PM

Outage at my store all day

Hello,

I am trying to receive credit for an outage that occurred at my business. Please advise. 

Official Employee

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271 Messages

2 months ago

Hello, @user_560b06 I hope overall your day is going well. I know a service interruption hinders the day, but hopefully everything is on the up and up. Have you already called us at 1-800-391-3000 to request a credit? Just curious because we always want to provide simple and easy support. You might also be able to automatically request a credit here after signing in.

 

https://business.comcast.com/status/?CID=ILC-SSC-Residential

 

 These are a few options. If needed send us a Direct Message, so we can take a closer look at your account. Just use the Direct Messaging icon at the top of the page to send your name, service address, and account number (or phone number). It's next to the bell icon.