New Contributor
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16 Messages
Billing Issue/ No Return Phone Call or E-Mails/ No Resolution
Kylee C. / A Business Accounts Rep worked with me on the phone a while back and promised me that if I stay with Comcast both of these accounts-Voice
Edge and Internet would not exceed $357.00 total including all fees and taxes. I signed the contracts you sent me and at the same time with you on the phone you promised me that these contracts would not exceed $357.00 TOTAL! I took your word that this was true when I signed. My accounts now total $436.66. I explained to you that Comcast Business did this same thing to me when I first signed up in December 2019. She said she would start a new contract but has not followed up on this request or returned calls or e-mails. This is not good business.
Comcast_Armand
Official Employee
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44 Messages
3 months ago
Hello there @user_4f8d58! Thank you so much for taking the time to reach out to Comcast Business Support here on our Community Forum. We are so glad to hear from you and happy to assist in addressing your account billing concerns in any way that we can. We are glad to take a closer look into this for you. Please feel free to send us a private message with the details so that we can get started.
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