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New Member

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4 Messages

Monday, May 6th, 2024 1:39 AM

New service at a new construction business

We finished the contruction of a new gas station , we made sure to ask the contractor to add a conduit 1.5 inch ( an inch and a half) only for the internet ,all the way from the electric pole underground to the building. And when we called comcast for the Service someone showed up from comcast to inspect the site . He said "an inch and a half conduit " is not enough for the internet cable we have to bore the internet cable ourselves all the way to the building ( by the way the contruction is done and we are open using starlink) then he said the internet cable is bigger than" inch and a half " . Sounds like there is something not right. We asked for investigation nobody answered. And when we asked for update on the new service they said the "boring company" is still waiting for permit from the county and the electric company. We have been almost 2 months and nothing done yet.Due to the critical need for internet to operate our business, we were compelled to temporarily use Starlink.we are asking for answers on why they won't use the conduit which was installed specifically for comcast and why they need to bore the cable and even though they didn't do anything for 2 moths.

Official Employee

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14 Messages

3 months ago

Hello, user_7adf2d. Thanks for posting on our Business Forums. Have you tried contacting our Business support line for assistance? Our serviceability access is limited here on our forums page. I would recommend you reach out at (800) 391-3000 for an update on your request. 

 

New Member

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4 Messages

We did , and they return us to the same person, we originally talk to. Waste of time!

Official Employee

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14 Messages

3 months ago

I'm sorry to hear that, user_7adf2d. Was it recently? From here, the best we can do is open a ticket to have someone reach out to you by phone. However, we need an account number to open tickets. Do you have a business account already? If not, my recommendation would be to reach out to our Support team once more. It would be the best way to get an update on this. 

Official Employee

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271 Messages

user_7adf2d when you have a moment feel free to use the Direct Messaging icon at the top of the page to send your name, the address, best contact phone number, email address and any ticket numbers you may have. This will help us communicate with the right contacts about the pending construction. Thanks for taking the time to let us know what you're experiencing.