We are contemplating moving to a new office location where Comcast service is already in place in the building. As we will be subleasing office space, we will need to move/activate our own account at this location. Is this possible? 

Hasn’t worked since last week.

Hi, can a moderator please unmark my post as private? I don't know why it's set that way, but it's not visible to the public as a result: https://forums.businesshelp.comcast.com/conversations/connectivity/construction-project-convert-from-overhead-to-buried/662168666bff013a2b046a9d Thanks, Frank

I have had the Comcast Business gateway in bridge mode for a few years. Yesterday, my internet stopped working. After calling support today, my internet was restored. The agent changed the gateway to IP pass through. I told her I wanted bridge mode, as I wanted a direct IP given to my firewall. She

no he recibido mi targeta de regalo

Why the heck is Comcast trying to force me to use their modem after I bought a DOCSIS3.1 device on their recommended list. I just wanted a speed upgrade. My rep told me that I needed their device to get 100mbits... DOCSIS3.1 goes to 2.5 gigs!! I have two accounts with Comcast both business accounts.

I need to speak to you, a Supervisor, and/or a Manager immediately. We have been plagued with connection and website blocking problems ever since 1-2 days after installation with constant router reboots and intermittent disconnects of all devices on the router’s WiFi and physically connected devices

My property has telephone poles in the rear, carrying electric (ComEd), Comcast cable TV/internet service, and copper and fiber AT&T service. As part of an upcoming construction project, I plan to have these telephone poles removed and the overhead Comcast service buried for me and the neighbor

Hello! Is there a way that a client can remove themself from a voicemail box if they want to talk directly to a different individual. I am thinking, if they reach someone's voicemail they can press '0' to be redirected to receptionist or different extension.

On December 21, 2023 I switched 5 lines from other carrier to Xfinity Mobile, and been promised in writing by comcast business account representative rebate of $300 per line, and no contract with month to month service. On the beginning of April I received 5 Visa Gift cards for $100 each which is $1

Is there a way to check online to see if your businness equipment is due for an upgrade?

We need a PTR record setup for one of our IP addresses.

Hello! I have t received my promotional gift cards from Dec 2023 and I opened 4 lines. Please advise!

Hello, We have few phones (5) that have Lines assigned to them along with numbers. I am trying to get one of those phones setup for a new user. I assigned it to a 'User" in the Business VoiceEdge Mangement Page. However, when the phone boots up, it says "Line Not Registered". I am seeing the exte

Internet unusable. Has been this way for a month or more.

Hi, I work from Philadelphia (PA) for a South African business as a data analyst. My employer requires that I have a static IP. Last week Comcast Business installed my router and gave me a gateway IP, usable IP, subnet and 2 DNS addresses. My employer unblocked my usable IP address on their side an

I would like to edit one of the user information of my account. But, for some reason, there is no edit button is available on that person's user information page. 

We had two accounts, a master and sub account. Closed the sub account and need to return 2 cable boxes we are being charged the "UNRETURNED EQUIPMENT FEE" 2 @ $50 each for a total of $100. The never mentioned returning the equipment and I assumed they wanted us to keep them as spares for our master

I have an Arris voice modem tm608g. I need to return it to Comcast. It has several pots telephone lines attached. How do you remove the pots lines from the modem?

The Comcast ipv4 network is down in our location and our Technicolor CGA4131COM is not negotiating ipv6 properly with our router.Phone support isn't helpful as they simply want to restart the modem in repetition. ipv4 being down is a local issue that happened at 5AM local (eastern) time at our locat