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Moving to a new location soon

My company has business voiceedge and we are moving to another location in the same building in a few months. How do I find out who our account representative is so I can call them and work out the details of what's going to happen and what needs to be done? (I tried calling the customer service nu

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RE: Fire Alarm

I am also having a similar issue. I know it is a Comcast issue, because we attacked a cellar transmitter to the fire panel yesterday, and issue resolved. That cannot be a full time change at this time. Please explain what steps where taken, and How I can get my Primer Rep to help me resolve this iss

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vvx 250 provisioning failed

My first desk phone stopped working so I spoke to a rep to have a replacement sent out. It arrived, I plugged it in exactly how the previous phone was plugged in, and when it starts up it says the date/time are out of sync and when it tries contacting Polycom ztp, it fails. I tried plugging it into

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104

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Security Edge - Site blocked

Hello, I have a client that's website is blocked and shows Malware and Phishing. The site has been verified to be clean. Please remove the following from the Security Edge list as well as the Xfinity Advanced Security list. https://www.mplsdowntown.com We have submitted the site to https://spa.xfini

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276

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Transfering Business Account to Residential

Hi All! I'm hoping someone here can help! I had been a Comcast for Business customer for a few years as part of the Teleworker program. I recently switched jobs and wanted to go back to residential services. I've been working with both the residential and business teams. My business account was di

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126

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Pinned

THE PLAYERS Championship 2024

Comcast Business announced it has expanded its relationship with the PGA TOUR, becoming a Proud Partner of THE PLAYERS Championship through 2030. THE PLAYERS, featuring the strongest field in golf, is being contested at the Stadium Course at TPC Sawgrass, March 9-12 with 144 players competing for a

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Official Solution

DNS lookup returning wrong ip's

We're getting incorrect DNS responses. I have 5 static ips.  My systems all use Google (8.8.8.8 and 8.8.4.4)  for DNS resolution.  However, the gateway router uses Comcast DNS (75.75.75.75, and 75.75.76.76)  There seems to be no way to change the DNS used on the router.  We

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368

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Office Mgr

Is your Comcast Business website down? I can not log in today?!

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84

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site-to-site Ipsec - which public IP do I use?

I have the EDI plan with my fiber connection which has 2 blocks of IPs allocated - one for a point-to-point connection to the comcast gateway and one block for public IPS - which IP do I point to when I want to set up a site-to-site VPN from somewhere (in my case from another site)? Do I have to set

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103

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PTR Record

We need a PTR record for our domain. Can someone please assist?

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153

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upgrade outtages

We have had multiple outtages during these 'planned system upgrades'. This continues to happen even after multiple days already.  This is unacceptable during business hours!   Our admin is shopping for new providers.  Upgrades dont matter if we keep losing business nad customers

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85

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Equipment

Where do I take the old modems ??

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163

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cant see teleworker account in business portal

I cannot see my monthly charges for my teleworker account in the comcast business portal. When I follow the procedure to link the teleworker account number to the main account, I get a message that the teleworker account can’t be found. I used to pay the teleworker bill via biller web but that se

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61

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Official Solution

Unblocking bttn.io Domains

Hi, Creator links are being blocked sporadically on Comcast Business for the domain bttn.io. These are not Ads but are links that take shoppers into retail apps/sites much like bit.ly. Can the Comcast team advise on a resolution to this issue?

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282

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E911

Hello!I've been trying to login to my Voice Edge desktop app and when I am about to sign in, an error pops out saying "Invalid E911 Adderess". It only gives me an option to press "view available address" or "edit address". I already edited the address and confirmed that it is the correct one but th

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41

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How to see if a line is in use

On the VoiceEdge App for PC, is there any way to see if someone is on the phone? For example we have 10 different extensions and when I am in the office, my desk phone shows who is on their phone. Is there any way to see that when I am working from home using the app?

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desktop app is not ringing

I use the VoiceEdge desktop app when I work from home and try and help answer calls that come to our main line. But my app stopped ringing with incoming calls. I am sometimes not notified at all that an incoming call is coming in. I have checked my settings and everything is set up correctly. I am a

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42

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I’d like to cancel my services.

I’d like to cancel my services otherwise I’m going to get an attorney and sue [Edited: "Language"] you guys.

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61

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PTR Record

We need a reverse DNS PTR record setup for one of our clients.

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61

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Issue with calling certain numbers

Hello there, Whenever we call [Edited: "Personal information"] or [Edited: "Personal information"] using one of our Comcast Business Voice SIP numbers we get the message from the carrier that “600 Busy Everywhere”. I also get the same thing when calling [Edited: "Personal information"] or [Edited:

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