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Reset gateway login password

I need help reseting my gateway login info to default. I tried the reset button but it did not fix the issue and reset to default

Question

 • Equipment

21

0

0

Internet access

I want certain devices that are connected to the internet blocked at certain times is that possible

Question

 • Connectivity

26

1

0

Unresolved connection issues. End of my rope.

On July 11th, I started experiencing an intermittent issue where my connection stutters for 1-5 minutes. This causes my video/voice call quality to become unusable or outright drop. This occurred on my wifi laptop, a hard-wired desktop PC, and my cell phone while making calls on wi-fi. I began troub

Question

 • Connectivity

52

1

0

VoiceEdge desktop app is using a lot of CPU and RAM

I've noticed VoiceEdge desktop app on my Windows 10 Dell laptop will jump up to 25% CPU usage at times, and at other times will hog up up to 10GB of RAM. In particular the thread labeled "-type=gpu-process" is the one doing this.   At other times, its at 0 CPU and only 145MB of RAM. I

Question

 • Business VoiceEdge ®

65

4

Polycom SoundPoint IP 335 - SIP Credentials

Good afternoon,    I have a Polycom SoundPoint IP 335 that has lost its configuration. When I go to make a call from this phone, it says "sip: " as if it's waiting for me to enter a SIP address and I'm unable to make or receive calls. I have rebooted the phone and powered it back on and

Question

 • Business VoiceEdge ®

30

1

0

Your company used 0 Bytes of internet data from July 18, 2022 - August 17, 2022

Anyone else getting these useless emails?

Question

 • Connectivity

18

0

0

Auto Attendant Sound Quality

We are experiencing very fuzzy audio with our auto attendant. We have recorded the file via an iphone. When reviewing via a desktop computer, the audio quality is excellent. We also attempted changing the file to 8-bit and mono and this has had zero impact on the fuzziness. What can we do to ensure

Question

 • Business VoiceEdge ®

45

1

0

Why can I no longer set voicemail options for my users?

As the admin for my two offices, I used to be able to use the VoiceEdge manager and set voicemail options for users, like the text to email option or call forwarding. Now all of the voicemail options are gone from the VoiceEdge manager. I know I can have the users log into their Comcast account a

Question

 • Business VoiceEdge ®

51

3

0

Apoime

I have more than a week waiting for the technician for the connection and he does not arrive

Question

 • Connectivity

34

4

0

Can't change Caller ID on an extension

I've had an issue changing the Caller ID on an extension number. Every time I try to change it I get this message: "Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again." I've tried once a day for the past week, but it's st

Question

 • Business VoiceEdge ®

52

2

0

Jamie

Trying to cancel my service but customer service is no help

Question

 • Business WiFi

30

1

0

VoiceEdge Desktop App drops call and gets silent.

For several times now there were numerous instances where we receive a call and in a matter of about 30 seconds-1 minutes into the call, the caller cannot hear us or we cannot hear the caller. Even if we return the call right after this happens, the issue still occurs for several hours. I ha

Question

 • Business VoiceEdge ®

44

2

0

Be Anywhere

My Phone and Be Anywhere are not choices in the current application so I can not set it up. Instructions do not match choices available

Question

 • Business VoiceEdge ®

49

1

0

setting up comcastbiz.net email

I'm trying to access my comcastbiz.net email that I got when I signed up for comcast business but can't find the incoming mail servers. I don't know if it's imap or pop.  I can find all over about the smtp settings.  I'm hoping I can get some help here.

Question

 • Domain Names/Static IP

144

1

0

VoiceEdge voicemail to email

Up until a few months ago our users could go to the business.comcast.com online portal and set up their voicemails to go to email. it appears this feature has gone away on the portal? is there a way to change this in the portal or in voiceedge? I have looked but the only place that I can find where

Question

 • Business VoiceEdge ®

85

2

0

Accepted Solution

Want Corporates Email To File A Formal Complaint About Business Class Service

I am beyond livid at this point. The constant run around the constant it's not us it's you or never following up is getting really old.  Last visit was several months ago for another outage and they couldn't find the node we are on and was supposed to get back to us.  NO WORD & that w

Question

 • Customer Service

103

4

Call Recording

Is there a way to record phone calls.  Either all calls or select certain calls (both incoming and outgoing)?

Question

 • Business VoiceEdge ®

41

1

0

Lightspeed, Wise POS, Stripe, and Comcast issues

Comcast, we use Lightspeed POS with Stripe's WisePOS E hardware. On Tuesday 8/2/22 AM EDT, the connection between the POS and the hardware stopped working.  Lightspeed tells us that it's a Comcast issue and that they have reached out to you.  I pay hundreds of dollars per month to both Co

Question

 • Connectivity

129

1

VoiceEdge desktop app is crashing our laptops

Hello, since the 1.44.0 update, a number of our laptops have been having issues where the CPU just about maxes out and the computer freezes all up. The only way I have been able to get the computer back to working is by sending a command to kill the voiceedge.exe process, once it kills off, the comp

Question

 • Business VoiceEdge ®

33

1

0

bad service

I have Comcast Business Internet which comes along with Connection Pro. The Connection Pro device, Cradlepoint AER 1650, was causing reliability problems with my internet. I have contacted my Senior Business Account Associate, but he has been slow to respond and unwilling to help. He has been a tota

Question

 • Connectivity

73

2