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Business and residential service at same address
I work with people who are in Europe and 7-8 times zones earlier than me. I had Comcast residential TV, internet and phone in my home for 20+ years. Never had an issue doing video conferences. post COVID, the bandwidth in our neighborhood seems to be maxed out. While I get 500+ Mps download speeds,
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Connectivity
Changing Billing Address to new physical location
Howdy there!I'm receiving an interesting behavior from the Account Management - Billing portal. I need to adjust the billing address for our Accounting office to a new site, but the option does not exist to change address; only enroll in paperless billing (which does not work for the paperwork-lovi
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Customer Service
MFA for Account Login
Does anyone know if MFA to an authenticator app is on the roadmap? With the use of eSIMs it makes it easy for attackers to hijack your SIM and receive your MFA text, intern giving the attacker access to all services that use SMS as a form of MFA. Using an App like Google Authenticator removes the at
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Security
Why is it so difficult to cancel internet service [Edited]
I am trying to cancel my internet service [Edited: "All Caps"]
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Business WiFi
i cant get into my comcast account
keep getting 400 when I try to log into my comcast acct
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Business Voice
Business Closing and Termination Fee
Has anyone had any luck with the termination fees? Our lease was not renewed and we have to shut our doors. I called to terminate and they told me I will owe almost $800 because we "renewed" our contract last November. I called the loyalty department because we have been with them for 13 years and t
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Customer Service
poor customer service
I have 2 business accounts and every time Their Internet goes down the service dept gives me a date for repair that is always out 2-3 weeks... I can not continue to operate my business with such poor customer service.. I switched from ATT because of internet speed; however, they were quick to repair
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Connectivity
Inactive/Expired Comcast Business Card
Went to use our Comcast business Gift Card and it would not work, when I logged into the tpscard website it showed as Inactive and we only received this 5 months ago, is there anyway to have a new one re-issued or to reactive our current card
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Customer Service
Business internet
So my internet went down yesterday at 2 pm. I have no signal from my modem. I am a small retail business the week before Christmas, and the best you can do to send a technician out is 2 weeks? How is this acceptable? Comcast wouldn’t not take payments for 2 weeks but I am expected to?
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Connectivity
Terrible customer service and follow up
In September 2024, I signed up for Comcast Business internet and mobile service. At the time of the order, I was informed that I would be eligible for $200 gift cards for each line of service transferred from another carrier. Additionally, I was told that upon switching phone service, I could upgrad
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Customer Service
late fee
Hello, We have issues with late fes. Invoices are paid by check and there is a late fee on every invoice we recieve. How can that be resolved?
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Customer Service
time/date out of sync
Our phones are down and they all just show time/date out of sync at the top. I've tried rebooting the modem & edgewater but this hasn't fixed the issue. Is there anything that can be done remotely that I'm not able to do? This is for our [Edited: "Personal Information"] location.&nb
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Business VoiceEdge ®
Cancel for early payment.
I did early payment yesterday. I want to cancel it to change payment method.
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Business WiFi
I need urgent help resolving a billing issue with my account I've canceled my account and returned the equipment.
Dear Comcast Business Customer Relations,I am writing to formally request the resolution of a billing issue with my account (#xxxxxxxx[Edited: "Personal Information"]). On 10/8/2024, I submitted a signed cancellation request for my Comcast Business account (#xxxxxxxxxx[Edited: "Personal Information"
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Customer Service
Tracert fails at[Edited]
My company cannot reach the website rockwellautomation.custhelp.com. It is not blocked by our firewall. It is reachable from outside of our network, via mobile phone, for example, or at isitdownrightnow.com. It is not DNS. I change the DNS on my browser to use the same as my mobil
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Connectivity
My 300MB is only showing 30 on a speed test
Why has my download been reduced from 300 to 30
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Connectivity
Terminaton
I’ve been a Comcast customer from 2021-2024, I renewed my contract for an extended period. However, things took an unexpected turn with my landlord, and I was forced to close my business for in October 2024. When I reached out to Comcast, I was informed that I would have to pay a $600 termination fe
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Business WiFi
I need Comcast to set up reverse dns for my static ipv6 address
Hello. Reverse DNS is not properly set up at Comcast for my static ipv6 address. (ipv4 is set up ok.) When I query my ipv6 address with dig -x, the output shows it mapped to comcast.net instead of to my domain, [Edited: "Personal Information"]. This is causing gmail to reject some mail from my domai
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Domain Names/Static IP