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We would really like our line to be buried.

Almost two weeks ago we had a temporary line replacement and a bury team was supposed to come bury it and that's not happened. As you can see from the picture I'm attaching the line is in our parking lot, going across parking spaces. This is a big hazard for us and our patrons (we are a public libra

Question

 • Customer Service

78

2

0

Can't get an Account Number after having an Order Number

I've had an order number for three weeks and I still can't get an account number. Every time I call customer service I'm told that my order is in "build account" status and I can't schedule my installation until an account number is created. My next door neighbor and I placed orders on the exact

Question

 • Customer Service

47

1

0

Switching from Business to Residential

I was just on the phone with 3 different people who all told me something different I am not happy with my business account which I work from home full time so I was told better service which not difference at all. So now because I am in a contract they want to charge me $175 to end the contract whe

Question

 • Customer Service

28

0

Reverse DNS Delegation

I've had Comcast business internet for 10 years and have been running my own DNS servers in all that time. I moved and had to get a new plan because the old one no longer existed. My reverse DNS delegation is no longer working and I am finding it impossible to find someone at Comcast that can even u

Question

 • Domain Names/Static IP

38

1

0

Panasonic KX-TPA60 Wireless DECT Handset

We have this cordless on our account. It recently died and we are being sent a replacement and I requested a better quality cordless phone with bluetooth capability so we can connect a bluetooth wireless headset. I was told that wasn’t possible because this is the only cordless phone compatible with

Question

 • Business VoiceEdge ®

25

1

0

comcast business be anywhere not ringing through on iPhone

A few months ago my "be anywhere" feature suddenly stopped ringing through on my iPhone. The banner pops up to show an incoming call, but I cannot answer it. I have tried uninstalling and reinstalling the application, removing and adding the phone, and do not disturb is not turned on. Additionally,

Question

 • Business VoiceEdge ®

55

1

0

Circuit/Routing Issues

For 3 weeks we have had slow response times, poor voice quality (over VOIP) and other connection issues. These issues occur at all times of day when any number of users are on the network. I hired two independent IT Network engineers to run extensive tests on our network over a 6 hour timeframe and

Question

 • Connectivity

32

1

0

port 25 smtp blocked on Business account

We really need Port 25 unblocked. Port 587 won't work with our current Printer/Scanner's to scan to email.   We've called 4 different lines and nobody seems to be able to help.  They tell us to call another number.  Who do we call to unblocked Port 25 on our new business account

Question

 • Connectivity

53

2

0

Ports 80 and 443 forwarded work externally but not internally on CGA4131COM in router mode

I recently changed my Comcast Business service, and part of the new contract included a new CGA4131COM modem/gateway with cellular backup. Previously I just had a Netgear cable modem. I have a Ubiquiti UniFi Security Gateway (USG) that functioned as my firewall and router. I continue to use this; it

Question

 • Equipment

34

0

0

accessing the cradlepoint management interface

My Surface Pro is wifi connected via Comcast Gateway, but the printer (and other hard-wired devices) are connected to the Cradlepoint router associated with Comcast’s ConnectionPro service. These are on two different networks. - Cradlepoint does not appear to offer built-in WiFi and there seems to b

Question

 • Equipment

70

2

Port Forwarding internal IP to one specific external public source IP

Our current router DDWRT has a section for "source" IP in the Port Forwarding tab. I don't see it with the Comcast cga4131com, which means if I put an internal computer there with port 3389, everybody can try to ping/connect to it.  I have tried to look up NAT and the firewall section, but not

Question

 • Connectivity

46

1

0

Using my static ip?

I'll start off by saying I'm new to this, and may be doing something wrong. I bought a business plan for the static ip. A third party service I am using is expecting me to connect to their website from this ip. I am using a MacBook directly wired into the Comcast Gateway. I can connect t

Question

 • Domain Names/Static IP

52

1

0

dial tone stutter

Our Comcast Business voice line has a dial tone stutter which is making our fire alarm flag a communication alert. Please advise what I need to do to get the stutter removed.

Question

 • Business Voice

46

1

0

RE: BVE TIPS

Is BLF not available on VVX311 either? Unable to figure out set up.

Question

 • Business VoiceEdge ®

30

1

0

Unable to set outgoing callerID

I am unable to set outgoing callerID on our phones. We used to be able to do this per user, but that option is not available anymore. I found the article about call masking, but my console does not have the options for that. We need the ability to change the outgoing callerID from our phones.&nb

Question

 • Business VoiceEdge ®

40

2

0

Switching from residential to business class

In the hope of better QoS policies in the Comcast network I'm in the process of switching from residential service to business class (at the same speed). I brought my own equipment, which I'm currently using on Xfinity, but I'm being force to have an installation appointment on-site. Do I need

Question

 • Equipment

43

1

0

Disconnect order still hasn't gone through

Good morning! I recently switched from Comcast Business over to Xfinity (residential). My residential service is up and working great, however my Business account is still active, despite the disconnect order having been submitted way back on May 26th. I called in since then and spoke to a pol

Question

 • Customer Service

52

2

0

SB6183 Customer Owned- 3 channels down and many corrections

Please see below. Service has been slowly degrading for a while.  Today is it unusable.  Thought it was my new WiFi or firewall update.   Status The statuses listed show the connection state of the cable modem. They are used by your service provider to eva

Question

 • Connectivity

48

6

0

Microphone and speakers can't be changed mid-call and the app forgets my settings

I'm having a problem with the desktop app for Windows where if I try to change my speaker OR microphone at any point in the call, the app no longer recognizes ANY of the microphones. This lasts the duration of the call - if I try to change anything about my audio settings, the app kills my mic and I

Question

 • Business VoiceEdge ®

70

2

0

Assistance with porting phone numbers. I have been opening tickets with support for 45 days.

I have been trying to port phone numbers from my old carrier, but the support team have not been able to complete this after various requests for the last month and a half.

Question

 • Business Voice

34

1

0