International calls are enabled for the lines but we get a message "the number you have dialed is not in service". Calling the same number from a cell works just fine. Any tips?

How do I go about getting my prepaid fift card. I just got new business service hooked up last

Over the past two days ( May 10-11 2023) I have an outage around 12:30 am for hours. If this is a planned maintance I should of received notification. In fact I'm not recieving service notifications. I pay more for Comcast Business Class Internet because I require the reliability, which I'm currentl

I am the current Primary Manager of my account and am trying to transfer the role to another user. I gave them the role of Services & Billing Manager but still see the error message "There are currently no eligible users in that can be assigned the role of Primary Manager" when I attempt to tran

Hi, We are a city with multiple locations (city hall, recreation, police, etc). For some reason, we have three accounts to check to pull invoices. Two of the accounts we login through xfinity.com and one through business.comcast.com. I am wondering if we can merge the two xfinity accounts into th

As the title states I've seen a spike in latency since the work started in my area to supposedly improve service on May 1st. YES, I've restarted everything and done all the troubleshooting. No changes have been made in my gear. I've been in IT/InfoSec for 30 years so you can skip the level one stuff

I got a link to take a satisfaction survey after a recent, rather unpleasant interaction. I want someone to know that you have a bad cert that can't be trusted.  And if you are doing strict HSTS enforcement, can't even click on the freaking link.

My static ipv6 delegation changed (even though I was told it wouldn't but nevermind) and now I need my old main PTR records fixed.

I am fairly irate that I'm paying for Comcast Business service but was notified with less than 24 hours that "scheduled maintenance" would knock me offline for an entire day. I'd like to be able to schedule things as well Comcast.  When I tried to get more information, the messaging is predict

One of our communities external equipment in the common area has been open and has no lock. can someone come repair it? https://imgur.com/a/adNBqkN Thank you

Just looking for some heads up on this idea I have... I have two office locations for the same company in the same building. Each has a seprate Comcast Business account / service. I want to connect the two "Networks" together by running an Ethernet cable from one office to the other through the c

Test post. Please delete.

I turned in my business modem/router to an Xfinity Service Center on 2/10/23. They gave me a small register receipt at that time. They told me I could not cancel Business service at an Xfinity center, I needed to call 1-800-391-3000 to do that. I did that on 2/10/23 at 4:33pm (per cell phone records

Hello, the network hop seems to be stopping multiple websites for my company today be-397-ar01.hayward.ca.sfba.comcast.net. dre.ca.gov constantcontact.com docusign.net Other websites internal to my company. All my traces look like this and stop at hayward Tracing route to constantcontac

In my "Recents" regardless if I am on the All, Missed, Incoming or Outgoing tabs, the only thing that is in the field below is "You have no voicemails." Oddly enough, I do have voicemails.  This has been going for over a month.  I am on VoiceEdge version 1.49.0.  I have uninstalled i

​The ability for users to change their portal password is BROKEN.​ ​Please report this for repair.​ ​Thank You.​ ​Users can NOT change their password in the portal - an error is generated when the submit the change.​ ​Admins also can NOT reset a users password. The password reset email is sen

Recently the handset activation for Hunt Group Busy policy stopped working. What use to work: #51 then the Hunt group extension, and # Example #51 1234# This will busy the Hunt  group and all calls will then go to the answering service. The next morning,  #52 1234# and it would

Need help making a ptr change.

I would like to speak with someone higher up in chain to ask to please listen to my call recording ive had so many with diff agents and they all say and dont do anything but increasing my bill now i dont have mobile service . All for switching over with xfinity mobile ...i wish i never would of swit

As titled, this post is to avoid "unsolicited messages" to Comcast reps.