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firewall

We have third party Internet phone and our supplier is updating IP's and wants up to whitelist some new IP's How do I do this

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Anyone ever had static IP's Removed Without Their Permissions

Has anyone ever had static IP's Removed Without Their Permission? The Internet went down at work. It started running on 4g backup. I called the first time, and the CR kept saying everything is good on their end and that they would have to send a tech out. Had To hang up and call again.  The se

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RE: How does Connection Pro work with a customer provided router?

My Name is Abdul [Edited: "Personal Information"]. My address is: [Edited: "Personal Information"]. My account number is: [Edited: "Personal Information"]. My email address is: [Edited: "Personal Information"]. Phone Number is: [Edited: "Personal Information"]. My Comcast provided SMC modem/router

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61

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Unable to acces Business VoiceEdge™ and Trunking Call Detail Records

I have called multiple times with zero help. Every time I login my account I get this message when trying to retreive call history for my lines. "Unable to retrieve call records at this time. Please retry after some time." This is unacceptable that I am unable to see phone analytics beteween all m

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50

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Accepted Solution

Plans For Supporting "Next Gen" Upload Speeds On Customer-Owned Modems?

Our location recently got an automatic upgrade of our upload bandwidth and speed as the "next gen" project rolled out in our location. We have the standard plan with 100 Mbps down so we enjoyed the bump from 25 Mbps upload to 100 Mbps upload. Then we got and installed a modem on the list of compati

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515

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Official Solution

Reset modem & assigned static IPs

If I reset my modem due to unknown password, would I loose my assigned static IPs? Would I have to reach out to Comcast to reset? Thank You

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60

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Official Solution

Ubiquiti UCI compatible with static IP plans?

Ubiquiti announced their brand new UCI cable modem is compatible with Comcast Business. https://store.ui.com/us/en/pro/products/uci But, is it compatible with static IP plans? Thanks!

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583

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Call Queue Not Working

Hello, we have purchased a Comcast Business VoiceEdge Call Queue system. We have two phones assigned to the call queue and whenever we test it, the call queue goes endlessly and never actually sends the calls to the numbers that are in the queue. They never get notified in any way. Is there a fix fo

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30

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PTR Record

I need a new PTR record added to my reverse zone.

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81

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router settings

I need help resetting my router info

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50

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ipv6 manual dns not being honored

Hello comcast business, I have a dns server on my network. My ipv4 clients are given the correct dns LAN address, but my ipv6 clients still use the comcast servers.I have set the primary and secondary dns servers in the ipv6 sections of `local ip network` and checked `set dns manually` but it has n

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668

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Internet Connectivity Only Through VPN

I want to like Comcast. I really do.  The level one support is so much better than it used to be and when I have had work done on my line, the folks are usually competent and pleasant to work with.  Last week I started having Internet connectivity issues.  After checking my firewall

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501

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Yealink W70B

I am trying to find out if I can use a DECT IP Base station with the Comcast Business service. Here is what I have for service: Voice Package, Including Business Internet Gigabit Extra, 1 Mobility Voice Line, and SecurityEdge. My plan is to use the W70B DECT IP Base Station in the IT Closet, with a

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160

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Cancelling- no reply from [Edited]

Hi I have mailed to  NAST_MACDRequests1 for cancelling my account. No reply from them in 20 days. How to escalate the issue.

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31

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Convert business account to residential

I currently have a business account at my home that I no longer need and would like to transfer that to residential service. How do I go about doing that? Who would I contact?

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188

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Question for Comcast re: Big outage in the Kent, WA area

Well, at least I still have 'net access from my day job. So, Comcast -- According to the status page, the current outage (zips 98031, 98030, 98032, etc.) Is affecting multiple thousands of subscribers. This is large enough to make me suspect a fiber cable cut or major distribution node failure. The

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130

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DNS Record Entries

Hello, I need to add dns MX records and I would like to know how to accomplish this. The information does not exist on how to do this. There was once an email address to contact and they would handle it. I do not believe that exists any longer. Please advise

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88

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Equipment Ruined from Surge

Hi, so I would like to get this resolved. I have smart tv and equipment that was knocked out by a storm in our area. We figured out by Comcast that we did not have a ground wire hooked up to our cable line in from Comcast that was supposed to be hooked up by the installer of our line. The surge came

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72

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Prepaid Visa reward card

Hello, A few of our new accounts have been eligible to receive a reward card but when I select the https://www.comcastbusinessfulfillment.com link, login, the site just keeps trying to reload and nothing happens. Is there another way to check?  I have tried this in multiple browsers. Thanks

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175

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Voicemail greeting quality

As in numerous other posts, the voicemail greeting quality is horrible. I've tried dozens of different formats to upload, all of which sound good when played on computer before uploading but after uploading it gets so compressed it sounds horrible.  I called Comcast and opened a ticket  C

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