Voice Edge App

I have Voice Edge App 1.54

I keep getting complaints from my users that the sound will go out where we will hear the call, the caller will not hear us. Or we will not hear the caller. Sometimes when we reset the settings it will fix it but then will revert back. We are using headsets and microphones via Bluetooth and Windows 11 PRO.

Responses

Comcast_Adrienne

Official Employee

•

37 Messages

11 months ago

Good Morning, @user_0b5b60! I am sorry to hear about the troubles with your calls. We can certainly look into this for you, and troubleshoot with you. Can you please send us a DM to get started?

Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Comcast Business" in the "To:" line and select "Comcast Business" from the drop-down list which appears. The "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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