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Tuesday, January 30th, 2024 8:49 PM

PTR record

I am moving from another ISP to your service. We noticed that without PTR RECORD, GOODGLE is rejecting my outgoing to google emails.  Could you help add PTR record to my static IP address? Thanks.

Official Employee


16 Messages

5 months ago

Hey @user_34aabd,


Thank you for visiting our Comcast Business forums support page. We can certainly look into getting everything added and updated. We will need to authenticate and gather the information needed to make the changes. Please send us a direct chat message to "Comcast Business" with your full first/last name, name of the business, phone number, and complete address (Including the city, state, and zip code). We hope to hear from you soon.