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New Member

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2 Messages

Friday, January 26th, 2024 9:08 PM

Checking voicemail by phone from outside line

How do I call into my voicemail box to check my voicemail when I am away (without app)?  I found instructions to: Call your number, wait for your greeting, press # (also tried *), enter your pin.  When i press # (or *) during the greeting it says "The voicemail system does not detect a voicemail" and it continues to play the greeting.

Official Employee

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26 Messages

3 months ago

Hey there @user_6da948 thanks you for using this platform to reach out to our team. We are happy to see what is going on with your voicemail feature and try to access it remotely. Have you attempted to use another device to make the call to see if you get the same error? If so you can reach out to our Business support team directly at https://comca.st/3vpaIFI or call them at 1-(800) 391-3000 number anytime to immediately look into this. 

New Member

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2 Messages

No don't have another mobile phone to try it on.

Official Employee

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26 Messages

3 months ago

Thanks for the response and for the update. Please try calling that number with your current phone so we can jump right into this for you.