Customer Service
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New Member
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2 Messages
Friday, January 19th, 2024 7:36 PM
How do I contact your support?
We have a billing question and you have no support email address and your chat button on your website is grayed out. I cannot work and call-in just to be on hold all day. Is there a rep on here I can DM with the information or something? SMH...
Question
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Updated
10 months ago
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Responses
Comcast_Krista
Official Employee
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14 Messages
10 months ago
Hello @user_b608e0, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to check into your billing concerns.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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Comcast_Joe
Official Employee
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12 Messages
10 months ago
Hello @user_b608e0 If you prefer, you can also reach out Enterprise Business team by phone at 1-800-741-4141.
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user_444614
New Contributor
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2 Messages
10 months ago
We spent several months trying to find a responsible person at Comcast Business who can fill out our form for us that we requested because Comcast changed the remit address. No results. Very disappointing. Searching now for another vendor who provides better customer service and who does not deny our needs.
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