How do I contact your support?

@Comcast_Krista​ If I type Xfinity Support in the To line, it just populates the results for "support". There is no Xfinity Support option in the dropdown.

@user_b608e0 My apologies for any confusion, you would want to use 'Comcast Business' for communication via a direct message. However, I can see that we are already working together in a Live Chat. To avoid any confusion and working in multiple places at once, let's continue working in the Live Chat for further assistance with your billing concerns! I'll meet you there. 

Hi @user_444614 I am sorry for how your experience has made you feel. Can you tell us more about your needs so we can help.

@Comcast_Kei​ we are a state government agency. We have a dedicated process for updating supplier information in our statewide database. This process should prevent unauthorized payments and fraud. If the supplier changes the remit address or bank information, we will not be able to update this information in our database until the supplier completes a special form. Comcast recently changed the remit address for one of its branches. We will not be able to send payments to the new address until the new address is in our database. To add a new address to our system, Comcast must fill out an electronic form specifically developed by our state administration. We contacted Comcast several times and asked to be connected to someone who could fill out the form for us. The only response we received was, “There is no one at Comcast who can fill out this form.” Alternatively, for large companies, a change of address can be processed on the basis of a current invoice, if the TIN is indicated in the template. Comcast bills do not have this TIN, making updating the processing address impossible. Our agency provides public media services, and deals with dozens of internet (communications) providers. We contracted Comcast for providing the internet service to one of the school districts. Since Comcast refuses to complete the form, we will have disconnect the school from our service until the new provider is found. If Comcast can follow up with a possible solution, we would appreciate that.
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@user_444614   Contact the Enterprise team with the number above. Here on the forums we're instructed to have you use the Comcast Business Payment Center. You can see the overview here https://business.comcast.com/support/article/enterprise-access-center/comcast-business-payment-center. That will allow you to submit payments directly to the account, without having to get any approval beforehand. The system will accept any of the approved payment methods. 

Hello user_2aaba9, thanks so much for taking the time to reach out here via our Xfinity Business Forums with these billing concerns. We would love to assist in addressing these issues. 

You can start by clicking the chat icon located in the top right corner of your Forums page when signed in. Once there, you can direct your messages to "Comcast Business." Please add your full name and service address to help us locate your account. 

** Please note and be aware of our Comcast Business Community Guidelines regarding making public posts on this platform: 

"Keep Yourself Protected – Our Official Employees are helping in various areas of the community. For account specific questions, we may need to authenticate your account, for your security and the security of your account we will always do this via a private message. To keep yourself and your account secure please avoid posting that personal/account information in public posts." **

Thank you for your quick reply. I would prefer if an actual person toke responsible for this issue and resolved it. This is no way to treat a customer.