Comcast Business Support Community

We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! EDIT: To se

Comcast_Airelle

replied

4 years ago

to the conversation:

0

F

Comcast router (CGA4131 Business Gateway) assigning out-of-range IP4 addresses?

Why would a Comcast router (CGA4131 Business Gateway) that normally assigns a 10.1.10.x IPv4 address to PCs and devices suddenly start assigning 172.72.35.x IPv4 addresses? Yep - 172. This was unexpected and caused havoc with devices communicating with one another. Some were just randomly switched t

Question

Hello, @user_7e8b89, I totally get what you mean about not being able to run a business when you have to restart so often. I'm sorry you've had to deal with these connection issues, I can't imagine how you're feeling. Especially when you haven't gott

Comcast_Marcos

commented

4 years ago

to the conversation:

0

10

U

WiFi module crashes and 5G wont come up without resetting

Multiple times per day, usually when I am on customer zoom calls, the WiFi SSIDs disapear and connection drops. Eventually, the SSIDs reappear, but nothing can connect to 5G. One device is 5 feet away from the router and there are multiple devices, phones, tv, macbooks that all see the same issue at

Question

Hello, @user_64179f. I would like the opportunity to help you with your login issues. To send a direct message you may need to: Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link:

Comcast_Raul

replied

4 years ago

to the conversation:

0

Comcast Business android app not working

I signed in and the app just says... This account has not had its services installed yet. But I do have them installed!!

Question

Hello @user_f4ac44, thank you for taking the time to reach out to us on our Business forums. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page o

Comcast_Aldrik

replied

4 years ago

to the conversation:

0

U

Frequent internet outage since 08/20/21

After a confirmed broader internet outage on 08/20/21, our internet frequently goes out requiring a modem reboot. Unfortunately, your website frequently has issues and sometimes it also takes 3-4 online attempts to reboot our modem. Worst case scenario we have to unplug the modem, which is problemat

Question

@user_f4ac44 our team can definitely take a further look. • Click "Sign In" if necessary • Click the "Direct Message" icon in the top right corner• Click the "New message" (pencil and paper) icon • The "To:" line prompts you to "T

Comcast_Aldrik

replied

4 years ago

to the conversation:

0

U

Frequent internet outage since 08/20/21

After a confirmed broader internet outage on 08/20/21, our internet frequently goes out requiring a modem reboot. Unfortunately, your website frequently has issues and sometimes it also takes 3-4 online attempts to reboot our modem. Worst case scenario we have to unplug the modem, which is problemat

Question

Hey I appreciate you bringing this to my attention. Send a Direct Message to Comcast Business with the business name, address, phone number, and your name and I can get in depth on this.

Comcast_AnthonyT

commented

4 years ago

to the conversation:

0

4

U

Frequent internet outage since 08/20/21

After a confirmed broader internet outage on 08/20/21, our internet frequently goes out requiring a modem reboot. Unfortunately, your website frequently has issues and sometimes it also takes 3-4 online attempts to reboot our modem. Worst case scenario we have to unplug the modem, which is problemat

Question

Hey there, I can take a look into this for you. Please click the direct message button and send me a message to Comcast Business.

Comcast_AnthonyT

commented

4 years ago

to the conversation:

0

U

I need to view my past bills on 2020

Please help me download bills from March 2020 to November 2020. I can view and download my bills from December 2020. Thanks! Edit: Removed personal information

Question

It is against our guidelines to create multiple posts for the same issue. Please remove the previous post created as we will assist you here. We are sorry to hear about this experience and our awesome digital care team will be happy to help. Can you

Comcast_Airelle

commented

4 years ago

to the conversation:

0

U

Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT) "$300 Pre

Question

Thank you! Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed.

Comcast_Airelle

replied

4 years ago

to the conversation:

0

U

Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT) "$300 Pre

Question

Xfinity Live is not part of the digital vcare team that communicates on this platform. In order to start a messaging thread with us, please click the envelope in the top right hand corner of the forum website, once there, search for XFINITY SUPPORT a

Comcast_Airelle

replied

4 years ago

to the conversation:

0

U

Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT) "$300 Pre

Question

We appreciate your time in reaching out to us here on our Comcast Business Forums. I'm truly sorry to hear that you aren't able to access the Wi-Fi! You can easily manage your password by logging into My Account. This link will provide you the direct

Comcast_Billie

commented

4 years ago

to the conversation:

0

U

Our wifi is not working

Our wifi is not working how do I get in to verify the password

Question

Please look for the icon below in the top right corner of the Comcast business forum (you must be signed in): Once you get there, you should be able to compose a message and send it to Xfinity Support. Do you see that icon?&

Comcast_Airelle

commented

4 years ago

to the conversation:

0

5

U

Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT) "$300 Pre

Question

Hello, @user_ab7022, thank you for reaching out to our forum for help with managing your business network settings. I can certainly see why you need to get that updated and available to your customers, these days a solid connection for your business

Comcast_Marcos

commented

4 years ago

to the conversation:

0

U

Enable Business Hotspot

I am unable to enable my business hotspot. On the account portal it shows enabled, but both SSIS's are not broadcasting (xfinity / XFINITY). How can I fix this?

Question

@JMcGeary Hello! Thank you for reaching out to the Digital Care Team today. If the number is not appearing in your company directory, you would need to update the directory itself with the information you are looking to find.

user_262f49

commented

4 years ago

to the conversation:

0

Users not appearing in Company Directory

One of our Business Voice Edge users has an assigned Voice Edge number and has been using it for a considerable amount of time, but does not appear in the Company Directory when we search for his name, extension, or phone number. How do we force the Directory to pick up on existing users, and how do

Question

@JMcGeary That is a good question! I truly depends on the software/system your company uses to maintain the listings. I would recommend reaching out to your local IT support group to assist in making the update.

user_262f49

replied

4 years ago

to the conversation:

0

Users not appearing in Company Directory

One of our Business Voice Edge users has an assigned Voice Edge number and has been using it for a considerable amount of time, but does not appear in the Company Directory when we search for his name, extension, or phone number. How do we force the Directory to pick up on existing users, and how do

Question

Hello, @user_a97682, thank you for reaching out to our business forum for help with your billing concerns. I would be pretty concerned over a bill that high and would be doing everything I could to find out about it as well. You've reached the perfec

Comcast_Marcos

replied

4 years ago

to the conversation:

0

business closed but comcast refusing to close account

Hello! Our company has closed down. I called Comcast last week to request cancellation of our account, and also told them I had a letter from the management of the building saying I was no longer at the address, and also returned the equipment to the nearest comcast office, and got a receipt but to

Question

When deleting a user it should remove their MyAccount Information. Are you able to find that user on the Users homepage and select Activate under their name?

Comcast_Dena

replied

4 years ago

to the conversation:

0

U

unable to re-add user after being deleted

I was attempting to add a pre-existing user to a number in the Manager Dashboard. However, the account that I was looking for was not showing up to be able to do this. In the users section, the account was "unassigned". I deleted the account, to be able to create + add an account to the number throu

Question

Thank you for looking into that for me. Are you able to Invite the user or is this where you get the error message? To invite the user follow these steps: 1. Sign in to My Account and select Users. 2. Select Add new user. 3. Enter the new user'

Comcast_Dena

replied

4 years ago

to the conversation:

0

U

unable to re-add user after being deleted

I was attempting to add a pre-existing user to a number in the Manager Dashboard. However, the account that I was looking for was not showing up to be able to do this. In the users section, the account was "unassigned". I deleted the account, to be able to create + add an account to the number throu

Question

Thank you for your patience while waiting for a response. Would you mind if we try another email address since this one is saying it is already registered?

Comcast_Gabriel

replied

4 years ago

to the conversation:

0

U

unable to re-add user after being deleted

I was attempting to add a pre-existing user to a number in the Manager Dashboard. However, the account that I was looking for was not showing up to be able to do this. In the users section, the account was "unassigned". I deleted the account, to be able to create + add an account to the number throu

Question

Oh, no. Here are the detailed steps to follow for sending us a direct message. • Click "Sign In" if necessary • Click the "direct message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon

Comcast_Gabriel

replied

4 years ago

to the conversation:

0

U

unable to re-add user after being deleted

I was attempting to add a pre-existing user to a number in the Manager Dashboard. However, the account that I was looking for was not showing up to be able to do this. In the users section, the account was "unassigned". I deleted the account, to be able to create + add an account to the number throu

Question