Comcast Business Support Community

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Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

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@Comcast_Airelle I just now sent over a chat message to Comcast Business. Also, why do I keep getting this message about "you have attempted to pst some personal information in our public forum", what "private information" have I attempted to post?

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Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

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@Comcast_Airelle Yes, I do see that icon, however, I only see "Support" as a destination (i.e. not "Xfinity Support), I have sent the message to "Support", do you see it?

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Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

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@Comcast_Airelle I have posted the note via the chat box to "Support".

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Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

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@Comcast_Airelle When typing "Xfinity" in the "To" field of the Direct Message box, only "XfinityLive" comes up, when I type "Xfinity Support", I get a number of destinations including the following: Should I send my message to this destination?

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Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

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All personal information has been remover per the Guidelines. I look forward to a resolution of the matter ASAP.

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Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

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Just now forwarded over a chat message to "Xfinity Live" (I could not find "Xfinity Support" as a destination)

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Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

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I have deleted the earlier message (which for some reason got marked as "private")

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Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

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Missing $300 gift card/termination fee

Termination fee/missing $300 gift card I signed up for Comcast Business Internet service for my home office in May '20 (following my starting to work from home due to the Pandemic). When I signed-up, I was promised (per the email below and per the COMCAST BUSINESS SERCVICE ORDER AGREEMENT

230

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