Comcast Business android app not working

I use the app to manage my account all the time so I'd be upset if it wasn't working. When you signed in, did you use a login from a previous account or did you make a new one for this location? 

I used the comcast login for my business internet.

Let's take a closer look at your login, and make sure it is tied to your Comcast Business account correctly. Please send us a direct message. 

To send a peer-to-peer chat:

• Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: : https://comca.st/3rAGxs8
• From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
• We ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

@user_64179f nope and I gave up on it ever working.

Hello, @user_64179f. I would like the opportunity to help you with your login issues.

To send a direct message you may need to:

Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: : https://comca.st/3rAGxs8
From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
We ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number.

• Click "Sign In" if necessary 

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

Send a direct message how? There is nothing in this app before I sign in or after I sign in to do anything. Did you not see the picture I posted?

Hey There @PEAdmin . You would do this on the Forums and not in the App. Are you able to see these icons on the forums?

Just wanted to update...we ended up having Comcast remove and reactivate my account, which seems to have fixed the error.

Thank you for the update so other readers may benefit from the information,