Comcast Business Support Community

No Email Option

I don't have the option to manage email. Does this need to be activated by customer service or do I need to do something with my account for it to work?

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No Email Option

I don't have the option to manage email. Does this need to be activated by customer service or do I need to do something with my account for it to work?

@user_5fe23f Thank you for reaching out to our Digital Care Team. You can opt out or change your preferences for mailing. Here is how: https://comca.st/3DhsRGL;

Caller ID Control

Is there a way for me to control how Caler ID on Outgoing calls shows up?

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Caller ID Control

Is there a way for me to control how Caler ID on Outgoing calls shows up?

@user_640d0d Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please give our awesome specialists at Business Care 800-391-3000 a call, so we can help make t

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Comcast construction help

We recently moved to a new office building down the street and have been having a heck of a time getting Comcast service to the building. It already has cable run to the building but the signal is too weak to provide internet or TV service. The problem is the construction team keeps sending it back

@NGStan Thank you for letting me know. When you select the message icon then type Xfinity, what do you see?

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Comcast construction help

We recently moved to a new office building down the street and have been having a heck of a time getting Comcast service to the building. It already has cable run to the building but the signal is too weak to provide internet or TV service. The problem is the construction team keeps sending it back

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Comcast construction help

We recently moved to a new office building down the street and have been having a heck of a time getting Comcast service to the building. It already has cable run to the building but the signal is too weak to provide internet or TV service. The problem is the construction team keeps sending it back

@NGStan Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address

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Promised $200.00 Gift Card

Promised $200.00 Gift Card been told the card is in the mail each time I call in. I have given a different address because the first They said. It was not deliverables. I receive my bill no problem but for some reason that gift card can't? I think it's time for my lawyer involved. So si

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Promised $200.00 Gift Card

Promised $200.00 Gift Card been told the card is in the mail each time I call in. I have given a different address because the first They said. It was not deliverables. I receive my bill no problem but for some reason that gift card can't? I think it's time for my lawyer involved. So si

@user_10cf26 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. You can look up the status of the reward here: https://comca.st/3loEnJz;

Users not appearing in Company Directory

One of our Business Voice Edge users has an assigned Voice Edge number and has been using it for a considerable amount of time, but does not appear in the Company Directory when we search for his name, extension, or phone number. How do we force the Directory to pick up on existing users, and how do

@JMcGeary That is a good question! I truly depends on the software/system your company uses to maintain the listings. I would recommend reaching out to your local IT support group to assist in making the update.