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JMcGeary's profile

New Contributor

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6 Messages

Wed, Sep 8, 2021 6:07 PM

Users not appearing in Company Directory

One of our Business Voice Edge users has an assigned Voice Edge number and has been using it for a considerable amount of time, but does not appear in the Company Directory when we search for his name, extension, or phone number. How do we force the Directory to pick up on existing users, and how do we make sure that when new users are added in future, they appear in the Directory right away?

Thank you.

New Contributor

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6 Messages

2 m ago

@JMcGeary Hello! Thank you for reaching out to the Digital Care Team today. If the number is not appearing in your company directory, you would need to update the directory itself with the information you are looking to find.

New Contributor

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6 Messages

2 m ago

How do I go about doing that? When I scroll through the company directory there does not appear to be an Edit, Add, or Change button anywhere that I can find, and clicking on a highlighted number or extension just gives me a 'call placed successfully' pop-up.

New Contributor

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6 Messages

@JMcGeary That is a good question! I truly depends on the software/system your company uses to maintain the listings. I would recommend reaching out to your local IT support group to assist in making the update.