Frequent internet outage since 08/20/21
After a confirmed broader internet outage on 08/20/21, our internet frequently goes out requiring a modem reboot. Unfortunately, your website frequently has issues and sometimes it also takes 3-4 online attempts to reboot our modem. Worst case scenario we have to unplug the modem, which is problematic as it is hosted inside a utility room requiring access through the landlord.
Up until the incident on 08/20/21, we had no problems for a very long time. Actually, since you made a curtesy upgrade a while back. Prior to that upgrade we had similar intermittent issues.
We would appreciate a root-cause analysis as well as a guarantee for a high-level uptime. Our modem is owned, but state of the art.