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wrong caller id

From day 1 our outgoing caller id shows the owners name not the business name. I've contacted comcast several times about this with no resolution. It's been years & I'm getting really tired of their "I don't know what to tell you, it shows right on our end" response. IT'S NOT RIGHT regardless wh

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Natural disaster

Our company was hit with straight line winds 12 days ago. We have called over 13 times trying to find out what the status would be of getting services back on line. Finally they tell us the pole outside out facility is damaged and they have no idea when it can be repaired. We have a business to run,

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Cancel service

Hello. My business lease is up and we are closing. When our contract was signed I let the rep know we only had one year left. They said don’t worry about it as the cancellation fee will be waived. As I’m trying to terminate my service there is an added fee of $840 and Comcast is giving me the run ar

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34

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Issues Updating Busy and No Answer Greetings for Voicemail

I have updated my Busy Greeting and No Answer Greetings that are set as 'active' in the Comcast Business app; however, when I call my extension for my work line I still hear the old (former employees) voicemail greeting. My phone still rings so the extension appears to be correct but am having trou

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27

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Account closed - no reason why

We have an account at one of our locations in Bellevue, WA that had a MDTA unit and several cable cards. For some reason the service was cancelled in Feb of this year, but no one seems to be able to tell me why the service was cancelled.  I have a hard time believing that the service was cance

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26

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Need to setup reverse dns for static IP

I need to have reverse DNS setup for out static IP.

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34

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Poor performance using Static IP

Good morning. I recently had my Business Class service upgraded to the highest speed tier available in our area (1.25 Gbps down / 35 Mbps up). As part of the "upgrade" my modem was replaced. Since the modem was replaced, my network's performance has significantly diminished. There appears to be an a

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31

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Rights to an internal extension

We have an issue with one of our lines still showing an old employee's name. We had a technician call because Comcast was unable to see the issue. The technician said they were unable to change the extension name because MCI now holds the rights to this extension. We were told we have to contact tha

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35

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voicemail sending to 2 email addresses - how to stop the 2nd email from happening

I have an extension that was moved from one employee that does not need a phone to a new employee. But when the extension gets a voicemail via email - both employees get the email.   I have completed deleted the old employee from the comcast system, but she is still getting the emails.

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14

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Final bill error

I have cancelled my business internet as of May 8 2024. I am being billed for services from May 25 to June 24th. This bill needs to be removed. I have already filed a complaint with the FCC. I hope the matter can be resolved expediently. Thank you.

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29

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Cancel account request made over 30 days ago. Account/Service remains active. Why won't you cancel?

On April 17, I submitted a disconnect request. It took Comcast 13 days to prepare/approve the request.  Why do you need to approve a customer's request to cancel service???)  My service is still active even though it has been over 30 days since I submitted the request.  What does it

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27

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Changing display names on physical phone

I am trying to change the names displayed on the buttons on the phone, and on the side car. The phone numbers are assigned to users, and even though I changed a user (unassigned/reassigned) online, the physical phone still displays the old user.  When I search the directory on the physical pho

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27

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Upload dropping to almost zero

For the last couple of weeks my upload speeds will randomly drop from 300Mbps to under .5 Download speeds remain constant. Any and all help accepted.  This is directly into the Comcast business modem. All devices have the exact same issue at the same time.

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30

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Non-Delivery of email from our server on a Comcast Business IP

The entire Comcast Business network (96.64.0.0/11) is listed on UCEPROTECTL2 and other ISPs are blocking our legit email even though our mail server IP has never been individually listed. Our employees are not getting important messages sent through the SMTP to SMS gateway, and this is alienating n

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31

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Remove Domain from SecurityEdge Blocklist

One of our domains used for sending out critical alarms for customer's automation systems is blocked by Comcast SecurityEdge. We need this removed as soon as possible as customers with Comcast internet are unable to reach our email server. We are not listed on any blacklists as well. It is unaccept

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27

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Early Termination

I have never distrusted a company more than Comcast Business ever in my life. After over billing me for over two years I finally received a refund, just to find out that I was still being charged for an account at an address that I have not been at for over two years. The charges on the contract I s

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33

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Forward a Comcast VoiceEdge POTS line?

My company has a POTS line through Comcast in addition to our Business VoiceEdge service. Can we forward that line to another phone number? I don't have the ability to administer it through the portal.

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27

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SMTP Authentication - Keeps forcing password change

Why does Comcast keep forcing me to change my password for my authenticated SMTP access because they detect "security issues"? This will happen at random times.  Even after I change it, it will get locked another time or two before it sticks within the first hour or so.  This is a huge i

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64

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Xfinity mobile switch incentive fail

Currently counting the days until the end of my Comcast Business Mobile service contract. After numerous telephone calls, dating back to December, to mostly agents who seem content with simply transferring my problems on to someone else, it appears the Visa card promotion Comcast's agent offered for

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23

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Can’t get billing to answer the phone

We’ve been trying for two weeks to get you guys to answer the phone so we can settle our billing dispute. Tell me what I need to do before you cut off my business account.

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33

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