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Technicolor CGA4131COM slowing down

I have this intermittent problem where CGA4131COM will respond to requests very slowly. This is always fixed by rebooting the modem but I was wondering if there is a better way... Here is an example what happens. Normal ping response (from a VA server) is around 20ms. The same time line

Question

 • Equipment (Modems,Gateways)

8

1

0

Transfer failed when trying to transfer a call and gets busy tone

We have a user who is consistently running into the same issue with their phone. This only happens with them and no one else in the office. Whenever we get a call and they try to transfer it, they get a busy tone for the person they are trying to transfer to. We have tried to transfer when no custom

Question

 • Business VoiceEdge ®

7

2

0

Xfinity disconnected my daughter's internet, with no notice, because the previous tenant in that apartment has a balance of $600.

Xfinity disconnected my daughter's internet, with no notice, because the previous tenant in that apartment has a balance of $600. She is in Graduate school and cannot afford to be without internet.   Their solution is to pay the previous tenants balance or get a pre-paid account.  Mind yo

Question

 • Business WiFi

9

1

0

modem default login fails

Recently installed biz gateway (CBR-T). I want to log in to the modem. The default username (cusadmin) and passwords (high speed or CantTouchThis) don't work. What's my next step? Tnx.

Question

 • Forum Community

12

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0

Can we block an extension from the outside world?

Scammers have found the direct number that links to our paging system. We are now listening to the auto warranty scam about three time a week, and last week we had an offer for long term care insurance. Is there a way to disconnect the direct number from the extension that feeds the paging system?

Question

 • Business VoiceEdge ®

9

1

0

My business internet has been down since yesterday 10/8

Out of the blue our business internet went out at around noon on a busy Friday Oct 10th. We were unable to use the business software and process customer credit card. What a disaster. We tried to reset the comcast modem while on the phone with the support department but no luck. We received the tick

Question

 • Connectivity

18

1

0

securityedge missing site data, is it down?

"No data available" is all it shows for most frequent sites for the last 24 hours. What's up??

Question

 • Equipment (Modems,Gateways)

10

1

0

Voice Edge App not ringing or updating call log

Since 10/7 my Voice Edge app will not update the call log or ring on the app. I have confirmed everything is set up correctly and have had a coworker call me and it will ring but won't update the log until I restart the App. When I do this I am seeing calls that came in but did not ring on my app.

Question

 • Business VoiceEdge ®

6

1

0

Is prefix delegation not supported on the cga4131com?

Am I barking up the wrong tree trying to get this to work? I have a /29 block of static IPs so am using the modem in pass through mode, not bridge mode. Edit: After putting the cga4131com in bridge mode (using dhcp ipv4 wan as required) prefix delegation works instantly. This is a breath of fr

Question

 • IPV6

10

1

0

sign in and out of phone queue

We just installed the comcast phone queue. All is good except when users walk away or leave their desk.  There should be a way to sign in and out on the Polycom telephone but I do not see it.  How do we do this so phones don't ring at empty desks.

Question

 • Business VoiceEdge ®

12

1

0

yubikey

Can you please add Yubikey support for account management two factor authentication. Cell phones are inherently compromised with major breaches to third party and major operators. Because my cellular data has been compromised by no less than four forged and falsified CALEA requests (data was dumped

Question

 • Connectivity

6

1

0

Please disable XFINITY and xfinitywifi on my modem. It's interfering with my onsite wifi.

Hi, I'd like someone to disable the xfinity wifi networks on my modem. Tried to do it through 3 different browsers and my phone from within account management and nothing works. It's taking up precious bandwidth. 

Question

 • Equipment (Modems,Gateways)

18

1

0

Broadcom Guest Wifi

Switched to Comcast business and now I’m seeing 5 Broadcom_Guest networks and cannot disable them like others on the forum. I would like to disable these networks.

Question

 • Business WiFi

18

1

0

SOLVED: SMTP server, port, auth -- used to work, no longer does

I'm running a Linux mail server for our network with postfix as the MTA. For a couple of years I used Comcast's outgoing SMTP server which occasionally changed names. The most recent name was smtp.w14a.comcast.net, port 587, using my Comcast Business account username and password. For the past 2 yea

Question

 • Connectivity

37

2

0

personal website

I created a personal website via Comcast business for while ago. I paid for the domain name. It is still working and accessible.  I need to update the content but I am no longer see the Manage Website in my Comcast online account. Is the Manage Website move somewhere else?  

Question

 • Billing & Customer Service

7

1

0

RFC2317 Reverse DNS Request

I would like Comcast to delegate our /29 block to our DNS servers following RFC2317. I sent a DM to ComcastBiz_Support, but I never got a response. All of the A/PTR records are set up on our side already.

Question

 • Domain Names/Static IP

8

1

0

Unusually high call volumes

I've never not called Comcast and had the computer tell me they're experiencing "unusually high call volumes" and my "wait will be longer than expected" You'd think that when you have a high amount of calls all the time, it'd change from "unusual" to "usual" Maybe they should hire more support

Question

 • Billing & Customer Service

7

1

0

Combast Website Billing Page Not Working

I need to update my billing information for Comcast. So I log into the https://business.comcast.com/account/overview webpage. I click on the "billing" https://business.comcast.com/account/bill It takes me to the billing page very briefly but then kicks me back out into the overview page before I'

Question

 • Web Services

10

2

0

Disable Security Edge

I want to disable Security Edge completely -- apparently even if I set custom dns servers in the gateway it still bypasses it and is causing issues within my network and this has to stop.

Question

 • Connectivity

16

1

0

Service outage in my neighborhood in 22701

Had a network drop yesterday right before work (I work at home!) and it luckily came back in about 15 mins. Last night streaming got flaky and testing from my gateway indicated 1 Mbps down/30Mbps up (I pay for 300/30). Wake up this morning and restart modem and even power cycle it and no connection

Question

 • Connectivity

22

1

0