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This error is received when trying to login to our comcast business account

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Comcast_Joe

Official Employee

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11 Messages

2 months ago

Good morning, @user_82c8f4 sorry to read that you are experiencing login issues with your account. I can only imagine how frustrating that can be. May I ask what type of device you are using? How long have you been experiencing this issue? Have you reset your password recently?

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user_82c8f4

New Member

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3 Messages

Computer (pc), tried chrome, firefox, reset cache. I have not reset my password recently.

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2 months ago

0

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user_82c8f4

New Member

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3 Messages

I just tried a password reset, password reset works successfully, however on long (after MFA received), I get the same original error.

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2 months ago

0

Comcast_Joe

Official Employee

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11 Messages

Thanks for trying those troubleshooting steps @user_82c8f4 Can you send Comcast Business a direct message with your full name, address, and phone number on your account? To do this, just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Comcast Business" and select that profile to send us a message directly.

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2 months ago

0