Reverse DNS

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Thomas, I'm trying to get a PTR record setup for one of my static IPs. I've already contacted my alternate ISP and had this taken care of in about 10 minutes. I've been on the phone with business support for a week now and haven't been able to accomplish this task. I've been promised multiple callbacks that never happen and been assured that my issue has been escalated to tier2 but no one seems to know who/where tier2 is  only that tickets go to them. This is causing quite a bit of issue with one of our servers and i'd like to get this resolved ASAP as upper management gets testy when the email doesn't flow.

Gotcha! We can easily research that reverse DNS for you. 

Please send us a private message with your full name, business name, full address, and the phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

I've sent theDM as requested.