Cannot add static route CGA4131COM

I have my CGA4131COM connected to my router and I reserved the IP address 10.1.10.2/24 and placed it on my router interface that my Comcast gateway is connected to. My Comcast gateway LAN interface IP address is 10.1.10.1. I have a network configured on my router [Edited: "Personal Information"]. When I try to add a static route on the CGA4131COM for the [Edited: "Personal Information"] network with the gateway IP address of 10.1.10.2. I receive the message "Failed, please try again later. Message: Gateway IP must be reachable. Netmask must match route address". No matter what I try I cannot enter a static route. I also cannot ping 10.1.10.2 from the Comcast gateway.

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Comcast_Sheila

Official Employee

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22 Messages

5 months ago

@jsl_588 Hi there! Are you still having trouble with this?

(edited)

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J

jsl_588

New Member

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2 Messages

Yes, definitely. I still receive this error when trying to enter a static route

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5 months ago

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Comcast_Sheila

Official Employee

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22 Messages

I'd love to help. To send a "Direct Message" / "Private chat message" message to "Comcast Business":
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• or https://forums.businesshelp.comcast.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
Press Enter to send it"

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5 months ago

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