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New Member

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2 Messages

Saturday, June 15th, 2024 6:11 PM

Where are my promised promotional gift cards

Beginning in October, 2023, I had multiple conversations with Keith about switching our five business lines from Verizon to Comcast mobile. He told me I would be eligible to receive a $150 gift card per line that was transferred. We were able to complete all of the required steps and had all of the lines moved over to Comcast in December 2023. Since then, I have contacted Comcast support multiple times to follow up on the gift cards and have been given the runaround. Most recently I was told the original sales rep was supposed to email a form to me to complete to receive the gift cards. Apparently this was never done and I was told I would need to contact the original sales rep to START the process. Before I ever contacted Comcast support, I tried to call Keith, my sales rep, multiple times. He never answered my calls or returned them. Today I called Keith’s direct line and received the voicemail of someone else. Apparently Keith is no longer there. 

What am I to do? To say I am frustrated and fed up with Comcast is an understatement! At this point, I just want to drop everything we have with them, personal and business, just because I feel misled and deceived.

Can anyone with this company actually help me find a resolution?

Official Employee

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26 Messages

1 month ago

Hi there, @user_64bbfa ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, I'll be more than happy to have this escalated to our Xfinity Mobile Escalations team. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

New Member

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2 Messages

@Comcast_Richard​ I have tried to follow your instructions on both my ipad and desktop. I cannot find the "direct message" icon

Official Employee

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19 Messages

@user_64bbfa Thank you for keeping me posted. Please try clearing cache and cookies in your browser and let me know if that helps.