Skip to content

Official

Accepted

Unanswered

Advanced Filters

Search Results (7.8K)

Most Recent
Switch my account from business to residential

I’ve been trying to switch my business account to residential since March 2022. Tickets placed, I’ve been hung up on multiple times, sent to multiple different people to help with this.  What needs to be done? 

Question

 • Connectivity

34

1

0

unable to upload mp3 or wav file of prerecorded greeting.

I have been trying on multiple different occasions to upload a recorded greeting in wav file or mp3 file versions and I keep getting "Sorry, something went wrong please try again later" message. What is the problem?  I have Business Voice Edge.

Question

 • Business VoiceEdge ®

23

3

0

Outgoing caller ID shows AA

When we call out, instead of displaying our company name, it shows AA. We've called twice to have this resolved, the last time 2 months ago, and it still hasn't been fixed.  Help!

Question

 • Business VoiceEdge ®

16

1

0

Cradlepoint speed

I am a Comcast Business customer and I am getting reduced speeds through the Cradlepoint while speeds are good when connected directly to the Comcast gateway. I am getting 330 Mbps download speed when connected to the Comcast gateway. I am getting 105.10 Mbps when connected to Cradlepoint connected

Question

 • Equipment

25

2

0

Can't Have Static IPs *AND* Admin Tool Access at the Same Time

This morning at 3:00 AM my Comcast Business modem dumped my static IPs, all 5 of them. At 8:50 AM I realized it had happened, and by 9:00 AM a Comcast chat support tech had restored my 5 Static IPs. I found out a while ago (about 3:00 PM) that whenever I try to login to the Admin Tool, I get

Question

 • Domain Names/Static IP

46

5

0

I am not able to make outgoing call from the app on my cell phone

It says "move or transfer call" but I am not on a call. I have checked all settings and they are all on what they should be.

Question

 • Business VoiceEdge ®

15

1

0

Consistent, weekly outage

One of my business internet service lines drops off every week at the same time - and it’s always during the time slot when I need it most. Sunday AM from 9:00 to 10:30.  What’s up with that?   Located in downtown Little Rock, AR.

Question

 • Business WiFi

37

3

0

Accepted Solution

Received replacement modem, /very/ displeased with receiving a discontinued refurbished device.

In a previous post, https://forums.businesshelp.comcast.com/conversations/equipment/time-to-get-a-replacement-for-the-old-smcd3gccr/633cf41548c60d55e60592dc , I asked about replacing my old SMCD3G as it was starting to randomly lock up, requiring a power cycle.Getting a replacement was painless, cre

Question

 • Equipment

41

1

0

1706 SantaBarbara blvd Naples Florida has been without buisness service for two weeks

Can someone explain to me why we do not have telephone service as well as buisness internet for two weeks?

Question

 • Connectivity

29

2

0

When can we expect service to be restored in Cape Coral

We've had power for the past 5 days but on internet. Status showing yesterday said service would be restored at 9:56 AM Oct. 7. Chat line says they have no idea when service will be back up. Our business can't run without internet. Would appreciate some sort of update from Comcast. (Edit: pers

Question

 • Connectivity

294

2

0

Transfer from Comcast Business to Xfinity residential

We need help from someone knowledgeable that is able to help transition from Comcast business to Xfinity residential. We have been told repeatedly that it is no problem; however, every time we contact Comcast business they refer us to Xfinity residential for the transfer. Xfinity residential then sa

Question

 • Customer Service

48

1

0

Accepted Solution

Time to get a replacement for the old SMCD3G-CCR?

I have a SMC SMCD3G-CCR with five static IP's, routing/firewalling is handled by an external device (the SMC doesn't have the memory/grunt to deal with my stack).Recently, the SMC has started randomly 'hanging'. My firewall stops being able to ping the public facing IP assigned to the modem, and tr

Question

 • Equipment

50

2

0

Connection dropouts and appropriate router settings

All, I'm hoping you can give me some pointers on maintaining a reliable internet connection. I've been getting tons of connection dropouts, and I'm not sure what my problem is. I had a service technician replace our modem a couple of days ago, but I'm still getting tons of dropouts. Unfortunately

Question

 • Connectivity

48

2

0

Business Internet is requesting to download Xfinity app to setup internet

Hi, I have been trying to login to our internet here and it keeps asking me to download the Xfinity app. I cant use my business app credentials on it. What do I do? Thank you, John

Question

 • Connectivity

22

2

0

Are we Analog or Digital?

Hello, We have the Comcast Business Voice bundling both Internet and phone services.  We were going to go with VOIP but it really became too expensive very quickly.  We have new analog phones however and after connecting them all we have is a buzzing sound and no dial tone? Do we need

Question

 • Business Voice

26

1

0

Big Ten Network

We have the standard TV package. The channel lineup shows the BIG Ten Network is included. When we tune to it it shows subscription required. It is not shown as an add on package. Why is the BIG not showing on our package?

Question

 • TV

29

2

0

Setting up existing Cradlepoint as cellular failover on Comcast Business router

Who do I speak with to get assistance setting up an existing cradlepoint with 4G/5G as a failover? I know in the past comcast could handle this with the existing equipment/router by connecting the cradlepoint to one of the ports on the router and setting it up on their end as a failover. I have had

Question

 • Equipment

41

1

0

Reverse DNS for new static IPs

I need to add a reverse dns record for my new account.

Question

 • Domain Names/Static IP

54

2

0

Name of Business

Hello, The name of our business on our account is still not corrected. I sent in all the required paperwork months ago to have the name corrected to Calvary Chapel Danville and it is still showing under our old name. Please advise when this will be corrected. Blessings, Casey Allen Elder/Treas

Question

 • Customer Service

23

1

0

Incoming "Be Anywhere" Calls Going to Personal Voicemail

We are new to the Business Edge setup. When using the app, we are selecting "Be Anywhere" to have calls that come into our office extension ring on our personal cell phones.  Our understanding was that if redirected calls were not answered, they would go to the business line voice mail. 

Question

 • Business VoiceEdge ®

29

1

0