I called couple weeks ago to cancel my service for phone and Internet because my buissnes struggling paying its monthly bills and it is closing most of the time but they said they ll charge me early termination fee for both stores which it is over $1,500 and i can not pay this amount and it is not f

Our contract ended yesterday, our monthly charge is $194.17 for 600 mbps and 2 phone lines. The new bill is now $562.07 - a whopping $367.90 rate hike!! I have chatted with a couple of "retention reps" both have different offers, both pushing mobile service which we don't need and don't want. 

I am a new business customer and not sure what is this and what to do

How come my Dynamic ip is not shown on the Comcast business App unlike Xfi.

How can I get our call history from Jan 2024 - Mar 2024?

Our main line has reportedly been getting around 20 'Unknown Caller' IDs daily for the past couple weeks. Each time, the person answering the phone picks up only to have the line hang up immediately. We also get many spam calls in addition to these hangups. What does Comcast provide as a spam filter

I keep getting a error message when I click on manage my business voice edge I have reached out to support but nothing has changed.

Hello, our business uses a TECHNICOLOR CGA4332COM as the Modem, which I think might somehow be relevant here. The business Wifi connection itself works, the public hotspot works, and the public hotspot wifi settings work... however I simply cannot get into the settings for the private. I've reset th

Hello, I would like to request a PTR Record, can someone help me with that and give me some advise on it?

I was contacted by a sales rep in March to renew a 2-year agreement. She stated that if we switched mobile service from Xfinity residential to Comcast Business, my company would pay less per month for both internet and mobile service. I agreed and signed the documents. I don't type fast enough, or c

I tried calling, but the automated system seems to think it needs to restart my modem before it can help me. Totally useless. My utility needs to work on my service entrance, and the point where the Comcast cable attaches is too close to the utility, so they need it moved. I'm not keen on having to

I canceled my service with Comcast because I was moving to my new address and got another internet service provider. Despite this, I continue to receive bills from Comcast for the service at my old address, even if I have not lived in the old address for over a month. Even before this situation, I w

Unable to change caller id for phones that need to be reassigned. Seems like there is very little we can actually do or change with our own system- very frustrating when the most basic changes we wish to make involve placing a support call or receiving an error message that says to try back in 24 ho

I get way too many emails from Comcast about when a bill is ready, when they're going to take the money, when they got it, when they will do the next bill. How can I stop it?!

I was told by multiple customer service representatives that we would receive a credit on our account for 10+ months of unused service after the head of our organization fell sick and was physically and mentally incapable of knowing about, much less signing a 30 day disconnection notice in July of 2

I manage a bulk account with 36 Cable TV customers. Many are upset that Bally Sports is blacked out. Does the bulk account get a refund ? Any chance of your dispute with Bally Sports being resolved ?

Why would you close a service ticket without letting us know? Now we are struggling with service for another day. Apparently we have modem issues. [Edited: "Personal Information"]

We just had Comcast high speed service with Connection Pro backup installed in our business location. Techs did not correctly setup the Connection Pro, nor did they seem to understand the proper connections. Subsequent calls to phone support also gave contradictory connection instructions. Finally,

I am one of two people answering the phones. We both randomly & repeatedly have problems transferring a call. Upon answering the call, I will use the soft transfer button and dial the extension, announce the call to see if they would like that person or if I need to (*55 for voicemail).  W

why do i have to pay a termnition fee when I went out of business and no longer have a building?