closed ticket

Why would you close a service ticket without letting us know? Now we are struggling with service for another day. Apparently we have modem issues.

[Edited: "Personal Information"]

Responses

Comcast_Kei

Official Employee

•

32 Messages

7 months ago

Hello @user_617e8a Thanks for taking time from your day to reach out to our team for help. I'm sorry to hear you're still without the use of your service. You've come to the right place for help! I am happy to review your account and ticket for a resolution.

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Comcast_Kei

Official Employee

•

32 Messages

7 months ago

@user_617e8a Thanks for taking time from your day to reach out to our team for help. I'm sorry to hear you're still without the use of your service. You've come to the right place for help! I am happy to review your account and ticket for a resolution.
Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Business" in the to line and select "Xfinity Business" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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