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New Member

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3 Messages

Saturday, June 15th, 2024 3:46 AM

Owner

I called couple weeks ago to cancel my service for phone and Internet because my buissnes struggling paying its monthly bills and it is closing most of the time but they said they ll charge me early termination fee for both stores which it is over $1,500 and i can not pay this amount and it is not fair to loss the buissnes and pay this amount. 

Please i need someone to help me to wave this fee because in customer service the guy was so rude and not helpful.

Official Employee

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36 Messages

1 month ago

Hello user_6e784f, I'm sorry to hear about your businesses hard times right now. Owning your own business is something not everyone gets the opportunity or courage to do, so that's a huge feather in your cap no matter what the future holds. If there is an active business account that contains a customer agreement, then the early termination fees would be valid. I know that's not the answer you want to hear during this time, but I do want to be transparent. Were you able to get your account disconnected? 

 

New Member

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3 Messages

No i still have phone service which i do not need and i need to disconnect because i can not pay the bill any way. 

It should be way to help me with this fee. How van i pay it.

Official Employee

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35 Messages

 

user_6e784f I highly recommend you speak to our customer support for business accounts. They will be able to obtain your payment and disconnect your account. You can discuss the early termination fee amount with them as well. Here's the phone number you can dial to get a hold of them (800) 391-30000.

 

New Member

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3 Messages

Ok i ll give them call to this number and see if they ll help to fix this issue.

Official Employee

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35 Messages

@user_6e784f Sounds good. Please let me know if there's anything else I can help you with.