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ssearles's profile

New Contributor

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15 Messages

Thursday, June 13th, 2024 6:30 PM

How do we block spam calls?

Our main line has reportedly been getting around 20 'Unknown Caller' IDs daily for the past couple weeks. Each time, the person answering the phone picks up only to have the line hang up immediately. We also get many spam calls in addition to these hangups. What does Comcast provide as a spam filtering service for business lines?

Official Employee

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33 Messages

1 month ago

Hey ssearles, thanks for reaching out to Comcast Business support on our forums. There are several ways of doing it. For the unknown callers, anonymous call rejection should take care of them. To activate that, lift the receiver and listen for the dial tone. Press *77 and listen for a confirmation tone that the feature has been activated. There is also selective call rejection if you have the numbers and we can also submit a ticket to block certain numbers.

 

New Contributor

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15 Messages

Ok, we've run the *77 and got the message that the anonymous call rejection is now active, so we'll see how that side goes. As far as numbers, the hackers are rotating their Caller ID numbers so we don't have any that are consistently calling. If we find some that are recurring numbers, do we specifically need to submit those to Support or is there a function in our account on the site where we can enter those blocks ourselves?

Official Employee

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63 Messages

 

ssearles Here is a link with the details on how you can set up rules to block selected phone numbers, https://business.comcast.com/support/article/voice/enable-privacy-settings-for-business-voiceedge. Let me know if you have any additional questions! 

 

New Contributor

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15 Messages

Unfortunately, the numbers are nearly constantly changing - the only time the same number is used is if a repeat callback to us is made within a minute, and we've already gotten more than 12 distinct numbers of these calls this morning. Here is the list with time stamps from our last 60 that show in the call logs, if this helps with any tracking from your side:

Date & time To/from Phone number Call type
7/1/2024 10:17 Unknown [Edited: Personal information] ANSWERED
7/1/2024 10:16 Unknown [Edited: Personal information] ANSWERED
6/28/2024 9:54 Unknown [Edited: Personal information] MISSED
7/1/2024 10:24 Unknown [Edited: Personal information] ANSWERED
7/1/2024 9:59 Unknown [Edited: Personal information] MISSED
7/1/2024 10:00 Unknown [Edited: Personal information] ANSWERED
7/1/2024 9:56 Unknown [Edited: Personal information] MISSED
7/1/2024 9:56 Unknown [Edited: Personal information] MISSED
7/1/2024 8:50 Unknown [Edited: Personal information] ANSWERED
7/1/2024 10:17 Unknown [Edited: Personal information] ANSWERED
7/1/2024 10:26 Unknown [Edited: Personal information] ANSWERED
7/1/2024 10:16 Unknown [Edited: Personal information] ANSWERED
7/1/2024 10:16 Unknown [Edited: Personal information] ANSWERED
7/1/2024 10:04 Unknown [Edited: Personal information] ANSWERED
7/1/2024 10:19 Unknown [Edited: Personal information] ANSWERED
7/1/2024 9:44 Unknown [Edited: Personal information] ANSWERED
7/1/2024 9:07 Unknown [Edited: Personal information] ANSWERED
6/28/2024 9:31 Unknown [Edited: Personal information] MISSED
6/28/2024 9:31 Unknown [Edited: Personal information] MISSED
7/1/2024 10:17 Unknown [Edited: Personal information] ANSWERED
7/1/2024 10:06 Unknown [Edited: Personal information] ANSWERED
7/1/2024 10:25 Unknown [Edited: Personal information] ANSWERED

(edited)

Official Employee

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86 Messages

@ssearles Thank you for reaching back out. We do ask that you not post phone numbers publicly. I see that we had provided a link to the instructions on how to set up rules to block certain calls. Were you able to set those rules up?

Official Employee

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210 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5