Comcast Business Support Community

My utility provider needs the Comcast cable moved

I tried calling, but the automated system seems to think it needs to restart my modem before it can help me. Totally useless. My utility needs to work on my service entrance, and the point where the Comcast cable attaches is too close to the utility, so they need it moved. I'm not keen on having to

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My utility provider needs the Comcast cable moved

I tried calling, but the automated system seems to think it needs to restart my modem before it can help me. Totally useless. My utility needs to work on my service entrance, and the point where the Comcast cable attaches is too close to the utility, so they need it moved. I'm not keen on having to

65

2

0

15 Outages in 10 Days

In the last 10 days my Internet has gone down at least 15 times. The symptoms are the modem enters a failure state and stops passing packets. I can ping the modem management IP (10.1.10.1) as well as the public ip address of the modem (I have a static IP). It always fails the same way to there is ei

Thank you for the prompt reply @Comcast_Anna. Pardon my ignorance but in direct messaging I see a long list of Comcast_* aliases. To whom should I send the direct message?

15 Outages in 10 Days

In the last 10 days my Internet has gone down at least 15 times. The symptoms are the modem enters a failure state and stops passing packets. I can ping the modem management IP (10.1.10.1) as well as the public ip address of the modem (I have a static IP). It always fails the same way to there is ei

130

2

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15 Outages in 10 Days

In the last 10 days my Internet has gone down at least 15 times. The symptoms are the modem enters a failure state and stops passing packets. I can ping the modem management IP (10.1.10.1) as well as the public ip address of the modem (I have a static IP). It always fails the same way to there is ei

130

2

0