New Contributor
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3 Messages
My utility provider needs the Comcast cable moved
I tried calling, but the automated system seems to think it needs to restart my modem before it can help me. Totally useless. My utility needs to work on my service entrance, and the point where the Comcast cable attaches is too close to the utility, so they need it moved. I'm not keen on having to resort to posting on a forum to hopefully get an appointment scheduled. I need the utility to complete their work ASAP as it is holding up other work, so this is somewhat urgent.
Comcast_Chelsea
Official Employee
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32 Messages
3 months ago
Hello @gbur, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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