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New Member

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5 Messages

Thursday, June 13th, 2024 6:48 PM

Call history

How can I get our call history from Jan 2024 - Mar 2024?

Official Employee

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24 Messages

1 month ago

@user_357ccb Hi there! Thanks for reaching out to us on the Comcast Business Forums! I would love to help out with accessing your call history. The details are available online. You simply need to sign in to my account and select phone. 

Are you able to access the dates you need following these steps? 

New Member

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5 Messages

I have tried. It only goes back 90 days for me.

Official Employee

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31 Messages

Thank you for trying that, does it allow you to edit the dates you want to search for?

New Member

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5 Messages

No it doesn not. Only allows me to pick from last 30, 60 or 90 days. 

Official Employee

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31 Messages

Thank you for confirming that for us user_357ccb. By any chance have you looked at the detailed bills to verify that the call records are not on there? 

 

New Member

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5 Messages

I looked and there is nothing like that on our bills.