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Arris SB8200 Has No DOCSIS 3.1 Upstream
I recently upgraded our modem to take advantage of the 3.1 standard. Consulting Comcast's list of approved equipment we selected the SB8200. We are on the Starter pkg in the Denver area. The modem indicates 3.1 / blue on the downstream but the upstream is showing 3.0 / green. Checking with Arris the
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Equipment
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How to view contract
How do I view a copy of my contract? Can I do this for multiple accounts?
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Customer Service
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Closed
Turn off Xfinity Wifi Hotspot
I would like to turn off or disable the Xfinity Wifi (public) hotspot. I've seen other messages and threads asking for this with no real answer or solution. One answer only gave the instrutions to turn off the "private" wifi and there is no option in the account settings to turn of the public hotspo
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Business WiFi
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VoiceEdge app will not ring and people can't hear me
When a call is incoming my VoiceEdge app will show it, but I don't hear any ringing. When I pick up the call, I cannot hear the caller. They can hear me just fine. I have adjusted the settings and sound settings to ensure that my headset and microphone are selected as the input and output devices, m
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Business VoiceEdge ®
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CG3000DCR has never worked properly - HELP
When the IPv6 testing started I provided tons of test results to the IPV6 team but Comcast still has not resolved the issues with the Netgear CG3000DCR firmware. I was hoping it was just a firmware issue but this modem is just a worthless piece of garbage. Can someone from the IPV6 Team replace my d
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IPV6
Accepted Solution
IVR / Voice Menu Issues & Other Issues
On May 13, 2020, I was having issues with my internet connectivity and tried to call in for tech support. On seven separate attempts, the IVR told me an agent couldn't help me and unceremoniously told me goodbye or tried to transfer me at some point and the transfer failed causing a disconnect. On a
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Customer Service
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lost router password
Hi, I don't have my business router username/password, or I fat-fingered it upon entry. Could I get a remote reset for that? This is a newer model, minus the Reset button.
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Equipment
Hello @bs373vs, thanks for reaching out to us about your business account. We appreciate you taking the time out of your day to inform us about this on our Forums page. My team can certainly assist you with further looking into this packet loss on ou
packet loss when pinging 1.1.1.1
We have 2 ISPs for our business. We have internal processes that ping out to the internet to monitor connectivity. We noticed that when we try pinging Cloudflare's 1.1.1.1 or 1.0.0.1 (over our Comcast connection) we get roughly 25% packet loss (latency is only around 10ms though). We're able to ping
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Hello, @ssirois, thank you for reaching out for help with that pesky alert concern for your coworker. I can see how that would be frustrating to deal with in the evening, and it's very cool of you to reach out on behalf of your coworker. I can defini
Polycom VVX 501 HD - Turn off Network alerts/beeps
Hello, I have a coworker that works from home and has her physical Polycom VVX 501HD phone with her. She has frequent network outages overnight, which triggers a very loud beep/alarm on the phone and wakes her up. Is there away to disable this or mute the error specifically? I looked over all the us
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@ssirois, I hear you loud and clear, thank you for providing those details to keep us on the same page. I'd like to take a deeper look into the account and see what options there might be or if any tailored troubleshooting is needed. In order to get
Polycom VVX 501 HD - Turn off Network alerts/beeps
Hello, I have a coworker that works from home and has her physical Polycom VVX 501HD phone with her. She has frequent network outages overnight, which triggers a very loud beep/alarm on the phone and wakes her up. Is there away to disable this or mute the error specifically? I looked over all the us
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Hello and thank you for taking the time to reach out to us here on our Xfinity Business Forums. I'm truly sorry for the frustration with getting your on line account set up! We would love to see how we can best assist you with resolving this concern.
link accounts
Trying to link our old business online account to our new one. I am getting an error We can’t find an eligible account associated with the information provided. I also tried just registering a new online account but it says This account has already been registered yet no one has set up an online acc
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Hello and thank you for taking the time to reach back out to us here on our Xfinitty Business Forums. I would love to see how we can best assist you. Just to confirm you are reaching out on behalf of your client, is the internet functioning at all? I
Comcast Business modem port forwarding stopped working
My client updated their Internet connection and a new Comcast Business class modem was installed. I forget the model, but it is the most recent one. When it was installed, a configured it exact;y as the original modem. It seemed to work, however it has stopped months later. When I set it up original
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Hmm, try this one: https://comca.st/3hXe6Sp I'm truly sorry if the link didn't work the first time.
Comcast Business modem port forwarding stopped working
My client updated their Internet connection and a new Comcast Business class modem was installed. I forget the model, but it is the most recent one. When it was installed, a configured it exact;y as the original modem. It seemed to work, however it has stopped months later. When I set it up original
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I'm truly sorry for the confusion! Please try searching for "Comcast Business" to send us a message.
I need reverse DNS delegation
Hi! As with many, many other posters here, I need a reverse DNS delegation. However, all the "accepted answers" are basically "direct message me" -- but (though I'm a registered user here) there doesn't seem to be any way to send a direct message to the Comcast employees who are posting. How do I ge
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Hello and thank you for taking the time to reach out to us here on our Comcast Business forum. I can definitely understand how frustrating it would be to not have the ease of utilizing the app. It's important to us that you be able to enjoy your serv
App features are missing
Hello, My features are missing from my comcast business app. I am not able to view my voicemails, setup call forwarding, or anything.
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Hi there @user_088910! Thanks so much for your input. We would love to assist in getting this resolved for you. Can you give me a little background on this issue? Have you tried rebooting the device?
Fax line causing fax machine to reboot.
Here's an odd one. We have an HP color LaserJet MFP M283fdw Fax/Scanner/Printer. When using the regular fax line (line 2 on the comcast modem) sending a multi-page fax the machine sends one single page, and then it reboots! Every single time! But if I plug the fax into line 1 (which is our primary v
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Hey @user_d66a1b I can help you with this. Send me a Private Message with your name and the address. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this
Close a Business Account
How does one go about closing up a business account? Contacted via telephone back on March 18th 2018 to shutter account. The business is closed and has no money left. Owners are 83 and 81 and cannot comprehend things anymore. Just trying to close an account and get our balance which keeps increasing
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Hello, @user_adb2fe. I hope you're having an amazing day. I'm glad to see you're taking advantage of our platform to make us aware you're in need of some assistance to reset your password to access the admin tool. Have you tried our self help opt
admin tool
Reset Admin Tool password We need to reset the admin tool password. Would appreciate help in regards to this...
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Gotcha! I'd like to take a look at the account and see if I can't find find out what's going on. In order to get started can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?
Voicemail not playing when shop is closed
Hello, I own a pizza restaurant and often rely on voicemail messaging to inform customers when they call before or after hours. Or when we are closed for holidays. I am able to access my voicemail menu and make personal greetings. However, when I call my restaurant to test the voicemail it just ring
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Good morning @user_14c827 and thank you for reaching out on our forums page today! You can find out more about our business voice services here https://comca.st/2RsGLDE. If you would like to change your current services, our Business Loyalty Departme
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Need phone set-up for desk sharing
We've run out of desks, so we need to move from our traditional VoiceEdge system to a system where people aren't assigned 1:1 to a phone. What solutions does Comcast Business offer?
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