Contributor
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13 Messages
I need reverse DNS delegation
Hi!
As with many, many other posters here, I need a reverse DNS delegation. However, all the "accepted answers" are basically "direct message me" -- but (though I'm a registered user here) there doesn't seem to be any way to send a direct message to the Comcast employees who are posting.
How do I get a reverse DNS set up?
Thanks!
--Ron
CC_Kaitlan
Problem solver
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19 Messages
3 years ago
Hello, @user_7f0952! I can help set up a reverse DNS for you; please send me a message and we can get started!
To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!
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user_7f0952
Contributor
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13 Messages
3 years ago
Thanks, but after clicking the chat bubble and entering the Peer 2 Peer chat, the search on Xfinity Support just returns "No results found".
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user_7f0952
Contributor
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13 Messages
3 years ago
I tried, capitalized and lower case, with and without quotes. In fact, it seems to return either "No results found" or "no conversations" for anything I type.
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user_7f0952
Contributor
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13 Messages
3 years ago
Well, maybe some progress. I was using the search box, since the instructions said "search for," but it appears that maybe I'm supposed to click to start a conversation and then enter "Comcast Business" into the "To:" field. I'm trying that now.
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user_7f0952
Contributor
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13 Messages
3 years ago
I was able to find "Comcast Business" under the options for the "To:" field and have initiated a conversation, but it's now 20 minutes later and I have yet to receive a reply.
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user_7f0952
Contributor
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13 Messages
3 years ago
After an hour "on hold" with your chat, I haven't received any response of any kine. I assume it's another dead-end.
Any other suggestions?
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user_16d374
New Contributor
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1 Message
3 years ago
I also need to set up PTR records for our static IPs. Is it possible to delegate this to our name server rather than contacting Comcast whenever this needs to be changed?
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